Apr 23
The Unseen: Why Clean Hands Matter In Aged Care
Introduction
Do you ever consider what microscopic entities reside on our hands, in those creases and under fingernails? Our hands are constantly interacting with the environment and tell a silent story of millions of microorganisms, some harmless, others not so much. The average human hand can become home to thousands of different types of bacteria, with estimates ranging from 150 to as many as 3,200 distinct species. This remarkable diversity emphasises the extensive interaction of our hands with the environment and their ability to act as a vector for microbial transmission to a non-infected surface. The bacterial load on hands can range from approximately 10,000 to 10 million bacteria per hand. The hands encounter around 10 million organisms per day, and humans have approximately 1,500 bacteria living on each square centimetre of skin on their hands, with even more underneath fingernails and between fingers. Consider also the crevices made available to this microbial population by wearing false nails and chipped nail polish. This blog post will uncover the fascinating science behind hand hygiene, revealing why this simple action is so powerful in safeguarding the health of our older adults and preventing the spread of infections within aged care settings. See your hands in a whole new light and discover practical steps to ensure their bacterial passengers are not passed onto unwanted surfaces. When it comes to stopping the spread of about 80% of infectious diseases transmitted by unclean hands touching contaminated surfaces, it’s always hand hygiene.
The Unseen Story in Aged Care
In aged care settings, maintaining a clean environment and practising diligent hand hygiene are critical. Older adults are often more vulnerable to infections due to weakened immune systems and underlying health issues. The close living conditions of facility residents and the frequent hands-on care provided by healthcare workers create an environment where pathogens can spread easily from the environment and from each other. Our hands serve as a primary conduit for the transmission of a vast array of microorganisms, playing a pivotal role in the spread of both resident and transient bacteria. Transient flora, which are microorganisms acquired temporarily on superficial layers of the skin, are more easily removed by routine hand hygiene. These are the organisms most frequently associated with healthcare-associated infections (HAIs).
Why Cleanliness Matters More Than Ever for Our Residents
About 80% of infectious diseases are transmitted by unclean hands touching contaminated surfaces. Organisms left on surfaces can survive for a few minutes to weeks. Disturbingly, a single bacterium can multiply into more than 16 million in 8 hours. Considering that hands encounter around 10 million organisms per day, the potential for transmission of a pathogenic organism within an aged care facility is very significant. Furthermore, humans touch their faces on average 23 times an hour, risking infection transmission to the eyes, nose, and mouth.
Consider the multitude of points of contact in an aged care facility:
It’s crucial to remember the adage: "It might be gloves. It’s always hand hygiene". (See our next post for more on this subject). Gloves provide a barrier but do not replace the fundamental requirement to have clean hands before donning gloves and after removing them.
Consider the multitude of points of contact in an aged care facility:
- Assisting residents with personal care, including toileting and personal hygiene.
- Handling medications.
- Preparing and serving food.
- Touching the resident or another individual.
- Touching the resident’s or another individual's surroundings.
- Using portable medical equipment and computer keyboards, which can harbour millions of organisms.
- Even mobile phones are hazardous microbial collection points.
It’s crucial to remember the adage: "It might be gloves. It’s always hand hygiene". (See our next post for more on this subject). Gloves provide a barrier but do not replace the fundamental requirement to have clean hands before donning gloves and after removing them.
Mastering Hand Hygiene: Your Essential Skills
Effective hand hygiene is a cornerstone of infection prevention practices. Both handwashing with soap and water and the use of alcohol-based hand rub (ABHR) are vital practices.
When should you clean your hands in aged care?
“The 5 Moments for Hand Hygiene” (WHO) makes this clear:
When should you clean your hands in aged care?
“The 5 Moments for Hand Hygiene” (WHO) makes this clear:

How to Handwash Effectively:
- Wet hands with running water.
- Soap your hands and lather up, ensuring all surfaces are covered.
- Rub all over your hands, between your fingers and thumbs for at least 20 seconds. This duration is essential for effective germ removal.
- Rinse hands under running water.
- Dry hands thoroughly using a paper towel. Proper drying is essential, as damp hands attract bacteria, and if the hands are moist, these spread more quickly.
- Use the paper towel to turn off the faucet to avoid recontamination.
How to Use Alcohol-Based Hand Rub (ABHR) Correctly:
- Apply a small amount of ABHR to your palm (use enough to cover all surfaces).
- Cover all surfaces of the hands and wrists.
- Perform rotational rubbing of fingertips in the palm of the other hand.
- Perform rotational rubbing of both thumbs.
- Rub hands together until dry (this should take approximately 20-30 seconds).
- Do not wipe it off before it dries.
ABHR is a convenient and effective alternative when hands are not visibly dirty. Ensure that ABHR containing 60%-80% alcohol is readily available throughout the facility.
Focus on Klebsiella: A Significant Concern in Aged Care
Klebsiella bacteria are increasingly recognised as significant contributors to HAIs, including urinary tract infections, pneumonia, and bloodstream infections, which are more prevalent in aged care facilities and more concerning in older adults. These opportunistic pathogens can be readily transmitted through person-to-person contact, often via the contaminated hands of healthcare workers. The emergence of antibiotic-resistant Klebsiella strains further emphasises the vital need for stringent infection control measures, with hand hygiene being dominant in preventing their spread. Healthcare workers must consistently and effectively clean their hands between each resident contact and after touching any potentially contaminated surfaces or equipment to minimise the risk of Klebsiella transmission.
Beyond the Basics: Promoting a Culture of Hand Hygiene in Your Facility
Successful hand hygiene requires a collaborative effort. As health professionals in aged care, you are role models. Encourage and support a culture where hand hygiene is a priority for all staff, residents (where able), and visitors. Ensure that:
- Hand hygiene facilities (sinks with soap and paper towels, and ABHR dispensers) are readily accessible in all care areas and common spaces, and solely for hand hygiene.
- Regular training and education on proper hand hygiene techniques and the importance of compliance are provided to all staff.
- Visual reminders, such as posters, are displayed to reinforce key moments for hand hygiene.
- Residents and their families are educated about the importance of hand hygiene in preventing infections.

Conclusion
Understanding the unseen story of the microbial world on our
hands highlights the critical importance of hand hygiene in our daily lives
within aged care. As we've explored, effective hand hygiene practices are not
just about a quick wash; they are evidence-based techniques crucial for
preventing the transmission of a vast array of microorganisms, including
potentially harmful bacteria like Klebsiella,
which significantly contributes to healthcare-associated infections. By
diligently adhering to the guidelines and recommendations outlined in this
post, you can equip yourself with the knowledge and practical steps to
significantly reduce the risk of infection and contribute to a healthier and
safer environment for our vulnerable residents.
Looking ahead, we want to remind you that May 5, is World Hand Hygiene Day. This annual event serves as a global reminder of the critical role hand hygiene plays in preventing the spread of infections. We encourage you to continue reflecting on your practices and championing hand hygiene excellence within our aged care community. Do this to protect yourself and, most importantly, those in your care.
Take advantage of our expertise in IPC. See the HUB for policies, resources and courses relating to this very important subject. Ask EVE for a quick answer to your question
Be sure to check out more blogs over the next couple of weeks, delving deeper into the vital subject of Hand Hygiene.
Looking ahead, we want to remind you that May 5, is World Hand Hygiene Day. This annual event serves as a global reminder of the critical role hand hygiene plays in preventing the spread of infections. We encourage you to continue reflecting on your practices and championing hand hygiene excellence within our aged care community. Do this to protect yourself and, most importantly, those in your care.
Take advantage of our expertise in IPC. See the HUB for policies, resources and courses relating to this very important subject. Ask EVE for a quick answer to your question
Be sure to check out more blogs over the next couple of weeks, delving deeper into the vital subject of Hand Hygiene.
Lyndon Forrest
Managing Director | CEO
I am a passionate and visionary leader who has been working in the field of infection prevention and control in aged care for almost 30 years. I am one of the co-founders and the current Managing Director and CEO of Bug Control New Zealand and Australia, the premium provider of infection prevention and control services in aged care. I lead a team that is driven by a common purpose: to help aged care leaders and staff protect their residents from infections and create a healthier future for them.
I am building a business that focuses on our clients and solving their problems. We are focused on building a world-class service in aged care. We focus on being better, not bigger, which means anything we do is for our clients.
I am a passionate and visionary leader who has been working in the field of infection prevention and control in aged care for almost 30 years. I am one of the co-founders and the current Managing Director and CEO of Bug Control New Zealand and Australia, the premium provider of infection prevention and control services in aged care. I lead a team that is driven by a common purpose: to help aged care leaders and staff protect their residents from infections and create a healthier future for them.
I am building a business that focuses on our clients and solving their problems. We are focused on building a world-class service in aged care. We focus on being better, not bigger, which means anything we do is for our clients.
Erica Leadley
Manager, Marketing and Sales
Erica Leadley is a dedicated professional with a rich background in agriculture and nutrient management. Growing up on her family's farm in Mid Canterbury, she developed a deep passion for farming. She currently resides on her partner's arable property in South Canterbury.
In 2017, Erica joined the Farm Sustainability team, focusing on nutrient management and environmental stewardship. In February 2024, she became the Manager of Marketing and Sales at Bug Control New Zealand - Infection Prevention Services, where her passion now includes improving infection prevention outcomes.
Outside of work, Erica loves cooking and traveling, often combining her culinary interests with her explorations in Italy and Vietnam. She enjoys entertaining family and friends and remains actively involved in farm activities, especially during harvest season.
Erica Leadley is a dedicated professional with a rich background in agriculture and nutrient management. Growing up on her family's farm in Mid Canterbury, she developed a deep passion for farming. She currently resides on her partner's arable property in South Canterbury.
In 2017, Erica joined the Farm Sustainability team, focusing on nutrient management and environmental stewardship. In February 2024, she became the Manager of Marketing and Sales at Bug Control New Zealand - Infection Prevention Services, where her passion now includes improving infection prevention outcomes.
Outside of work, Erica loves cooking and traveling, often combining her culinary interests with her explorations in Italy and Vietnam. She enjoys entertaining family and friends and remains actively involved in farm activities, especially during harvest season.
Toni Sherriff
Clinical Nurse Specialist
Toni is a Registered Nurse with extensive experience in Infection Prevention and Control. Her career began as a kitchen hand and caregiver in Aged Care facilities, followed by earning a Bachelor of Nursing.
Toni has significant experience, having worked in Brisbane’s Infectious Diseases ward before returning home to New Zealand, where she continued her career as a Clinical Nurse Specialist in Infection Prevention and Control within Te Whatu Ora (Health NZ).
Toni brings her expertise and dedication to our team, which is instrumental in providing top-tier infection prevention solutions to our clients.
Toni is a Registered Nurse with extensive experience in Infection Prevention and Control. Her career began as a kitchen hand and caregiver in Aged Care facilities, followed by earning a Bachelor of Nursing.
Toni has significant experience, having worked in Brisbane’s Infectious Diseases ward before returning home to New Zealand, where she continued her career as a Clinical Nurse Specialist in Infection Prevention and Control within Te Whatu Ora (Health NZ).
Toni brings her expertise and dedication to our team, which is instrumental in providing top-tier infection prevention solutions to our clients.
Julie Hadfield
Accounts & Payroll
Julie is experienced in Accounts & Payroll Administration & after a long career in both the Financial & Local Government Sectors, is now working with our team. Julie brings her strong time management & organisational skills to our team, which is important to keep the company running in the background to enable the rest of our team to provide top notch service to all of our clients.
Julie is experienced in Accounts & Payroll Administration & after a long career in both the Financial & Local Government Sectors, is now working with our team. Julie brings her strong time management & organisational skills to our team, which is important to keep the company running in the background to enable the rest of our team to provide top notch service to all of our clients.
Andrea Murray
Content Editor
I attended Otago University in NZ and graduated as a Dental Surgeon. After 40 years in the profession, I retired in 2022. Infection prevention knowledge was part of everyday practice, dealing with sterilisation, hand hygiene, and cleaning.
Before retiring, I began doing some editing and proofreading for Bug Control as I am interested in the subject and in the English language. During the COVID-19 lockdown, I attended the ACIPC course "Introduction to Infection Prevention and Control", which increased my interest in the subject. I now work part-time as the Content Editor for the company.
I attended Otago University in NZ and graduated as a Dental Surgeon. After 40 years in the profession, I retired in 2022. Infection prevention knowledge was part of everyday practice, dealing with sterilisation, hand hygiene, and cleaning.
Before retiring, I began doing some editing and proofreading for Bug Control as I am interested in the subject and in the English language. During the COVID-19 lockdown, I attended the ACIPC course "Introduction to Infection Prevention and Control", which increased my interest in the subject. I now work part-time as the Content Editor for the company.
Personally, I lived in the UK for 10 years. My two children were born in Scotland, and now both are living in Europe, one in Amsterdam, Netherlands, and the other in Edinburgh, Scotland. I live close to Fairlie on the South Island of NZ, a beautiful part of the country, and I love being out of the city.
Princess
Customer Support
Princess began her career as a dedicated Customer Service Representative, honing her communication and problem-solving skills. She later transitioned into a Literary Specialist role, where she developed a keen eye for detail. Her journey then led her to a Sales Specialist position, where she excelled in client relations.
Now, as a Customer Support professional in Infection Prevention Services. Princess focuses on ensuring customer satisfaction, building loyalty, and enhancing the overall customer journey.
Princess began her career as a dedicated Customer Service Representative, honing her communication and problem-solving skills. She later transitioned into a Literary Specialist role, where she developed a keen eye for detail. Her journey then led her to a Sales Specialist position, where she excelled in client relations.
Now, as a Customer Support professional in Infection Prevention Services. Princess focuses on ensuring customer satisfaction, building loyalty, and enhancing the overall customer journey.
Dianne Newey
Senior Infection Prevention and Control Consultant
With over 35 years of experience as a Registered Nurse, I'm now applying all my experience and skills as a Senior Infection Prevention and Control Consultant with Bug Control Infection Prevention Advisory Services.
This is through IP&C education, IP&C environmental audits and reports, IP&C policy and procedure review and development and consultancy on infection prevention and control issues. When I’m not working, I spend time with my family and in my garden, where I grow all my own veggies.
With over 35 years of experience as a Registered Nurse, I'm now applying all my experience and skills as a Senior Infection Prevention and Control Consultant with Bug Control Infection Prevention Advisory Services.
In my role, I promote Infection Prevention and Control, to RACF's and disability support services.
This is through IP&C education, IP&C environmental audits and reports, IP&C policy and procedure review and development and consultancy on infection prevention and control issues. When I’m not working, I spend time with my family and in my garden, where I grow all my own veggies.
Caoimhe (Keva) Stewart
Manager of Customer Service
Caoimhe is the Manager of Customer Service at Bug Control | Infection Prevention Services, where she ensures that learners have a seamless and supportive experience. With her previous experience as a Registered Nurse in both the UK and Australia, Caoimhe brings a deep understanding of healthcare to her role. Before joining Bug Control IPS Services, she worked in a variety of nursing settings, including Occupational Health, Palliative Care, and Community Nursing, providing her with the ability to empathise with learners and understand the challenges they face.
Caoimhe is the Manager of Customer Service at Bug Control | Infection Prevention Services, where she ensures that learners have a seamless and supportive experience. With her previous experience as a Registered Nurse in both the UK and Australia, Caoimhe brings a deep understanding of healthcare to her role. Before joining Bug Control IPS Services, she worked in a variety of nursing settings, including Occupational Health, Palliative Care, and Community Nursing, providing her with the ability to empathise with learners and understand the challenges they face.
Her move from nursing to customer service was driven by her passion for helping others, not just in clinical settings but also in ensuring that people have access to the resources and support they need. Now, Caoimhe applies her problem-solving skills, attention to detail, and communication expertise to her role, helping to create a positive and effective learning environment for all students.
Outside of work, Caoimhe enjoys travelling, staying active, and catching up with friends on the weekends. Whether in healthcare or customer service, she’s dedicated to making a meaningful difference and supporting people in their personal and professional growth.