Terms and Conditions
Stay up-to-date
Terms and Conditions Australia
Updated: May 2026 · Supersedes all prior versions
1. Definitions
1.1 Definitions
The following definitions apply in this Agreement:
Authorised User has the meaning given at clause 3.2.
IPS Activities refers to the activities carried out by Infection Prevention Services (IPS) and associated companies on behalf of the BCP Trust (Company).
The Company comprises the following companies/businesses:
BCP Trust
Infection Prevention Services (Aust) Pty Ltd (BCA)
Infection Prevention Services IPC Resources Limited
Customer means you, the party receiving access to the Software.
GST means:
(a) the same as in the GST Law;
(b) any other goods and services tax, or any tax applying to this Agreement in a similar way; and
(c) any additional tax, penalty tax, fine, interest or other charge under the law of such a tax.
GST Law has the same meaning as “GST law” in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
Initial Term has the meaning given in clause 5.1.
Intellectual Property means all intellectual property, including (but not limited to) copyright, reports, software, trademarks, or any other intellectual property prepared or created by Infection Prevention Services (IPS) in connection with the Software.
Interpretation means words importing the singular include the plural and vice versa, and words importing one gender include all other genders. Headings are for ease of reference only and do not affect interpretation.
Rollover Term has the meaning given in clause 5.2.
Software means the HUB, which includes the IPS knowledge base, IPS learning management system (LMS), and IPS policies and procedures, developed by Infection Prevention Services IPC Resources Limited and available online at: https://ipservices.care
Subscription Period means, as applicable:
(a) the Initial Term; and
(b) any Rollover Term.
Terms means these Software Licence Terms and Conditions.
Website means the Infection Prevention Services (IPS) website at https://ipservices.care
1.2 Interpretation
Words importing the singular include the plural and vice versa, and words importing one gender include all other genders. Headings are for ease of reference only and do not affect the interpretation of this Agreement.
2. Application
2.1 These Terms apply to Infection Prevention Services (IPS) supply of provision of access to the Software by the Customer, except to the extent that Infection Prevention Services (IPS) and the Customer agree otherwise in writing.
3. Account
3.1 Infection Prevention Services (IPS) will create an account on behalf of the Customer to enable the Customer to access the Software.
3.2 During the registration process, the Customer will be required to provide Infection Prevention Services (IPS) with specific information for everyone authorised to use the Software on the Customer’s behalf (an Authorised User). The Customer agrees to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current and complete. Infection Prevention Services (IPS) reserves the right to suspend or terminate a Customer’s account if any information provided during that registration process or thereafter proves inaccurate, not current or incomplete.
3.3 The Customer is responsible for:
(a) safeguarding its password(s);
(b) ensuring that only appropriate and authorised staff members are given access to the Software;
(c) monitoring staff usage of the Software to ensure compliance with these Terms;
(d) ensuring that logins and passwords are only used by the individual Authorised User to whom they have been issued, and are not shared with or disclosed to other individuals; and
(e) any activities or actions under its account, whether the Customer has authorised such activities or actions or not.
3.4 If Infection Prevention Services (IPS) has reason to suspect that the Customer is in breach of these Terms or there has been unauthorised access to the Customer’s account, Infection Prevention Services (IPS) reserves the right to immediately terminate, cancel or suspend the Customer’s account and revoke the Customer’s access to the Software.
4. Price
4.1 The price payable by the Customer for access to the Software is specified in the price list available on the Website.
4.2 After the expiry of the Initial Term, the Customer acknowledges and agrees that the price payable for access to the Software will automatically increase by 5.0% per annum, with effect from the anniversary of the initial Term each year.
4.3 Infection Prevention Services (IPS) reserves the right to change its pricing occasionally. Price changes will be effective from the beginning of the Subscription Period immediately following notification to the Customer using the email address that Infection Prevention Services (IPS) holds on file for the Customer or its accounts department.
4.4 If Infection Prevention Services (IPS) notifies the Customer of an increase in its prices and the Customer wishes to terminate these Terms because of that increase, the Customer may provide written notice to Infection Prevention Services (IPS). The Customer will be able to continue to use the Software and must continue to pay any outstanding component of the price payable by the Customer for access to the Software until the expiry of its current Subscription Period.
4.5 All prices are in AUS dollars and are inclusive of GST.
5. Term and Payment
5.1 The Customer subscribes to access the Software for an initial term of 12 months (Initial Term).
5.2 Following the Initial Term, the Customer’s subscription to the Software will renew:
(a) monthly, quarterly, or annually;
(b) at the election of the Customer,
until terminated in accordance with these Terms (each renewal being a Rollover Term).
5.3 Infection Prevention Services (IPS) will invoice the Customer for access to the Software at the commencement of each Subscription Period.
5.4 The Customer must pay Infection Prevention Services (IPS) invoices in full, without deduction or set-off, within 14 days of the invoice date. IPS may suspend access to the Software if payment is not received or if, at any time, IPS reasonably considers the Customer’s creditworthiness to be unsatisfactory.
5.5 If the Customer does not pay any invoice when due, then (without prejudice to any other rights IPS may have), Infection Prevention Services (IPS) may:
(a) charge interest on the outstanding amount at 12% per annum (calculated daily) until payment is made in full;
(b) recover any collection and legal costs on a solicitor/client basis; and/or
(c) suspend the Customer’s access to the Software under clause 11.3(a).
5.6 Words defined in the GST Law have the same meaning in this clause unless the context indicates otherwise.
5.7 In addition to paying the price for access to the Software and any other amount payable under this Agreement (which is inclusive of GST), the Customer must:
(a) pay to Infection Prevention Services (IPS) an amount equal to any GST payable on any supply made by IPS under or in connection with this Agreement (where the relevant amount is expressed as exclusive of GST); and
(b) make such payment either on the due date for the relevant amount or within five (5) days after receiving a valid tax invoice, whichever is later.
5.8 Infection Prevention Services (IPS) must issue a tax invoice (or adjustment note) for any supply under or in connection with this Agreement within five (5) days of the Customer’s request.
5.9 Infection Prevention Services (IPS) will promptly issue an adjustment note for any GST overpayment and will apply for a refund from the Commissioner of Taxation. IPS will refund any GST overpayment to the Customer once such refund or credit has been received.
6. Licence to use the Software
Subject to the Customer’s compliance with these Terms, Infection Prevention Services (IPS) grants the Customer a non-exclusive licence, with no right to sublicense, to access and use the Software for the Customer’s internal purposes. This licence will terminate at the expiry or termination of these Terms. This licence includes the right to use any documentation and other materials provided by Infection Prevention Services (IPS) to enable the Customer to access and use the Software.
6.1 The Customer agrees to only use the Software in a way that complies with all applicable laws and regulations, does not infringe the rights of Infection Prevention Services (IPS) or others, and does not inhibit or restrict other user’s enjoyment of the Software. Without limiting the foregoing, the Customer will not (and will not allow any third party to):
(a) damage or harm the Software or any underlying or connected network or system;
(b) modify, adapt, translate, or otherwise create derivative works based on the Software;
(c) rent, lease, sell, assign, distribute or otherwise transfer rights in the Software, allow any third party to use the Software, or otherwise commercially exploit them in any way;
(d) use, post, transmit or introduce any device, software or routine that interferes or attempts to interfere with the operation of the Software;
(e) use the Software to do anything unlawful, misleading, malicious, or discriminatory; or
(f) attempt to view, access, modify or copy any data or content other than that which the Customer is expressly authorised to access.
7. Use of the Software
7.1 The parties agree that the Customer may view or use content available on the Software for the Customer’s business purposes only and may only download and print extracts from the Software:
(a) on an infrequent, irregular, and ad hoc basis; and
(b) where downloading or printing content from the Software is reasonably necessary for addressing, and relevant to, a specific query that the Customer seeks to address.
7.2 For the avoidance of doubt, the Customer must not download or print all, or a substantial part of, the content from the Software or download or print content from the Software to such an extent that the downloaded or printed material could act as a substitute for the Customer’s subscription to the Software.
8. Intellectual Property
8.1 The Customer agrees that Infection Prevention Services (IPS) must always own and retain all Intellectual Property, including following termination of these Terms.
8.2 Except for the licence granted in clause 6.1, Infection Prevention Services (IPS) does not grant any other licence to the Customer regarding Intellectual Property.
8.3 Clause 8 will survive the termination of this Agreement.
9. Disclaimer
9.1 To the extent permitted by law, Infection Prevention Services (IPS) does not warrant that the Software will:
(a) always be available, uninterrupted, secure, free from bugs and viruses; or
(b) compatible with any device or software.
10. Liability
10.1 Subject to clause 10.2, any condition or warranty which would otherwise be implied in this agreement is excluded.
10.2 Liability for breach of a guarantee conferred by the Australian Consumer Law (other than those conferred by sections 51 to 53 of the Australian Consumer Law) is limited:
(i) in the case of goods, to any one of the following as determined by the Supplier:
(A) the replacement of the goods or the supply of equivalent goods;
(B) the repair of the goods;
(C) the payment of the cost of replacing the goods or of acquiring equivalent goods; or
(D) the payment of the cost of having the goods repaired; and
(ii) in the case of services, to any one of the following as determined by the Supplier:
(A) the supplying of the services again; or
(B) the payment of the cost of supplying services again.
11. Suspension or Termination
11.1 Subject to clause 4.3, the Customer may end its subscription at the expiry of its then-current Subscription Period by giving written notice to Infection Prevention Services (IPS) at least one month before the expiry of the Subscription Period. If the Customer ends its subscription in accordance with this clause 11.1, then the Customer will be able to continue to use the subscription and must continue to pay any outstanding component of the price payable by the Customer for access to the Software until the expiry of the relevant Subscription Period.
11.2 Infection Prevention Services (IPS) may also cancel a Customer’s use of all or any part of the Software immediately if:
(a) it is reasonably necessary to do so for operational or technical reasons; or
(b) Infection Prevention Services (IPS) believes (on reasonable grounds) that the Customer is using the Software in breach of these Terms.
11.3 Infection Prevention Services (IPS) may suspend the application of these Terms and the Customer’s access to the Software, if:
(a) the Customer does not pay an invoice when due;
(b) any credit limit Infection Prevention Services (IPS) have agreed to grant to the Customer is or is likely to be exceeded;
(c) Infection Prevention Services (IPS) has any concerns about the Customer’s creditworthiness; or
(d) Infection Prevention Services (IPS) otherwise determines that suspending these Terms and the Customer’s access to the Software is necessary.
11.4 These Terms may be terminated immediately by either party giving written notice to the other because of:
(a) the other party’s default under these Terms; or
(b) the other party becomes insolvent or is subject to the appointment of a receiver, manager, liquidator, or statutory manager, or committing an act of bankruptcy or making a scheme of arrangement with its creditors.
12. Force Majeure
12.1 Neither party will be obliged to perform, nor liable for any failure to perform, an obligation under these Terms if it cannot do so because of anything beyond its reasonable control (Force Majeure Event).
12.2 If a Force Majeure Event continues for more than one month, either party may suspend or terminate the operation of these Terms by giving written notice to the other party.
13. Dispute Resolution
13.1 A party to this contract claiming that a Dispute has arisen out of or concerning this contract must give written notice (“Notice”) to the other party specifying the nature of the Dispute.
13.2 If the parties do not agree within 7 days of receipt of the Notice (or such further period as agreed in writing by them) as to:
(a) the dispute resolution technique (e.g. expert determination) and procedures to be adopted;
(b) the timetable for all steps in those procedures; and
(c) the selection and compensation of the independent person required for such technique,
the parties must mediate the Dispute under the Mediation Rules of the Law Society of New South Wales and the Law Society of New South Wales or the President’s nominee will select the mediator and determine the mediator’s remuneration.
13.3 No party may initiate legal proceedings relating to a dispute unless it has complied with the procedure set out in this clause unless it is seeking urgent and declaratory relief from any court.
14. Variations to these Terms
14.1 Infection Prevention Services (IPS) reserves the right to change these Terms. Infection Prevention Services (IPS) will email the updated Terms to the Customer at least one month before the change takes effect. Any changes will apply to the subsequent Subscription Period after the expiry of such notice.
14.2 If Infection Prevention Services (IPS) notifies the Customer of a change to these Terms and the Customer wishes to terminate these Terms because of that change, the Customer may do so by providing written notice to Infection Prevention Services (IPS). The Customer will be able to continue using the subscription until its current Subscription Period expires.
15. No Waiver
15.1 Neither party will be deemed to have waived any right under these Terms unless the waiver is in writing and signed by the relevant party. A failure to exercise or delay in exercising any right by a party under these Terms will not operate as a waiver of that right. Any such waiver will not constitute a waiver of any subsequent or continuing right or any other provision in these Terms.
16. No Assignment
16.1 Neither party may assign or transfer any rights or obligations under these Terms without the other party’s prior written consent.
17. Miscellaneous
17.1 These Terms constitute the entire agreement and understanding between the parties. They supersede and replace all prior oral or written understandings or agreements between Infection Prevention Services (IPS) and the Customer regarding providing access to the Software contemplated by these Terms.
18. Governing Law and Jurisdiction
18.1 This agreement will be governed by and construed in accordance with the laws for the time being in force in New South Wales, and the parties agree to submit to the jurisdiction of the courts and tribunals of New South Wales.
19. Notices
All notices required to be given under this agreement must be in writing and sent to the recipient’s address set out in the Order Form or such other address as the recipient may designate by notice given in accordance with this clause. Any notice may be delivered by hand or by prepaid letter or email. Any such notice will be deemed to have been served when delivered (if delivered by hand) or 48 hours after posting (if sent by prepaid letter) or on transmission by the sender (if sent by facsimile) or (if sent by email and unless agreed otherwise) when the email enters the recipient’s mail server.
20. Entire Agreement
This agreement supersedes all prior agreements, arrangements and undertakings between the parties and constitutes the entire agreement between the parties relating to the Software. No addition to or modification of any provision of this agreement will be binding upon the parties unless made by written instrument signed by a duly authorised representative of the party.
Empty space, drag to resize
Terms and Conditions New Zealand
Updated: May 2026 · Supersedes all prior versions
1. Definitions
1.1 The following definitions apply in this Agreement:
Authorised User has the meaning given in clause 3.2.
Infection Prevention Services (IPS) refers to the activities carried out by Infection Prevention Services (IPS) and associated companies on behalf of the BCP Trust (Company).
The Company comprises of the following companies/businesses:
BCP Trust
Infection Prevention Services Limited (IPS) 9046653
Customer means you, the party receiving access to the Software.
Initial Term has the meaning given in clause 5.1.
Intellectual Property means all intellectual property, including (but not limited to) copyright, reports, software, trademarks, or any other intellectual property prepared or created by Infection Prevention Services (IPS) in relation to the Software.
Rollover Term has the meaning given in clause 5.2.
Software means the IPS HUB infection prevention platform developed by Infection Prevention Services (IPS) and available online at the Website.
Subscription Period means, as applicable:
(a) the Initial Term; or
(b) a Rollover Term.
Terms means these Software Licence Terms and Conditions.
Website means Infection Prevention Services (IPS) website at https://ipservices.care
2. Application
2.1 These Terms apply to Infection Prevention Services (IPS) supply of provision of access to the Software to the Customer, except to the extent that Infection Prevention Services (IPS) and the Customer agree otherwise in writing.
3. Account
3.1 Infection Prevention Services (IPS) will create an account on behalf of the Customer to enable the Customer to access the Software.
3.2 During the registration process, the Customer must provide Infection Prevention Services (IPS) with certain information for each individual authorised to use the Software on the Customer’s behalf (an Authorised User). The Customer agrees to provide accurate, current, and complete information during the registration process and update such information to keep it current and complete. Infection Prevention Services (IPS) reserves the right to suspend or terminate a Customer’s account if any information provided during that registration process or thereafter proves to be inaccurate, not current or incomplete.
3.3 The Customer is responsible for:
(a) safeguarding its password(s);
(b) ensuring that only appropriate and authorised staff members are given access to the Software;
(c) monitoring staff usage of the Software to ensure compliance with these Terms;
(d) ensuring that logins and passwords are only used by the individual Authorised User to whom they have been issued and are not shared with or disclosed to other individuals; and
(e) any activities or actions under its account, whether the Customer has authorised such activities or actions.
3.4 If Infection Prevention Services (IPS) has reason to suspect that the Customer is in breach of these Terms or there has been unauthorised access to the Customer’s account, Infection Prevention Services (IPS) reserves the right to immediately terminate, cancel or suspend the Customer’s account and revoke the Customer’s access to the Software.
4. Price
4.1 The price payable by the Customer for access to the Software is specified in the price list available on the Website or as agreed by the Customer.
4.2 After the expiry of the Initial Term, the Customer acknowledges and agrees that the price payable for access to the Software will automatically increase by 5.0% per annum, with effect from the anniversary of the initial Term each year.
4.3 In addition to the automatic increase described at clause 4.2, Infection Prevention Services (IPS) reserves the right to make changes to its pricing from time to time. Price changes will be effective from the beginning of the Subscription Period immediately following notification to the Customer using the email address Infection Prevention Services (IPS) holds on file for the Customer or its accounts department.
4.4 If Infection Prevention Services (IPS) notifies the Customer of an increase in its prices and the Customer wishes to terminate these Terms because of that increase, the Customer may do so by providing written notice to Infection Prevention Services (IPS). The Customer will be able to continue to use the Software and must continue to pay any outstanding component of the price payable by the Customer for access to the Software until the expiry of its current Subscription Period.
4.5 All prices are in New Zealand dollars and are inclusive of GST.
5. Term and Payment
5.1 The Customer subscribes to access the Software for an initial term of 12 months (Initial Term).
5.2 Following the Initial Term, the Customer’s subscription to the Software will renew monthly, quarterly or annually or until terminated in accordance with these Terms (each month/quarter/year being a Rollover Term).
5.3 Infection Prevention Services (IPS) will invoice the Customer for the price of access to the Software monthly, quarterly, or annually.
5.4 The Customer must pay Infection Prevention Services (IPS) invoice in full, without deduction or setoff, on or before the date that is 14 days after the date of Infection Prevention Services (IPS) invoice. However, Infection Prevention Services (IPS) may withdraw the provision of access to the Software to the Customer until payment has been made if Infection Prevention Services (IPS) considers at any time that the Customer’s creditworthiness is unsatisfactory.
5.5 If the Customer does not pay any invoice when due, then (without prejudice to any other rights Infection Prevention Services (IPS) may have) Infection Prevention Services (IPS) may:
(a) charge interest on the outstanding amount at 12% per annum (calculated daily) until payment is made in full;
(b) charge any collection costs and legal costs on a solicitor/own client basis; and/or
(c) suspend the Customer’s access to the Software under clause 11.3(a).
6. Licence to use the Software
6.1 Subject to the Customer’s compliance with these Terms, Infection Prevention Services (IPS) grants to the Customer a non-exclusive licence, with no right to sublicense, to access and use the Software for the Customer’s internal purposes. This licence will terminate at the expiry or termination of these Terms. This licence includes the right to use any documentation and other materials provided by Infection Prevention Services (IPS) to enable the Customer to access and use the Software.
6.2 The Customer agrees to only use the Software in a way that complies with all applicable laws and regulations, does not infringe the rights of Infection Prevention Services (IPS) or others, and does not inhibit or restrict other user’s enjoyment of the Software. Without limiting the foregoing, the Customer will not (and will not allow any third party to):
(a) damage or harm the Software or any underlying or connected network or system;
(b) modify, adapt, translate, or otherwise create derivative works based on the Software;
(c) rent, lease, sell, assign, distribute or otherwise transfer rights in the Software, allow any third party to use the Software, or otherwise commercially exploit them in any way;
(d) use, post, transmit or introduce any device, software or routine that interferes or attempts to interfere with the operation of the Software;
(e) use the Software to do anything unlawful, misleading, malicious, or discriminatory; or
(f) attempt to view, access, modify or copy any data or content other than that which the Customer is expressly authorised to access.
7. Use of the Software
7.1 The parties agree that the Customer may view or use content available on the Software for the Customer’s business purposes only and may only download and print extracts from the Software:
(a) on an infrequent, irregular, and ad hoc basis; and
(b) where downloading or printing content from the Software is reasonably necessary for addressing, and relevant to, a specific query that the Customer seeks to address.
7.2 For the avoidance of doubt, the Customer must not download or print all, or a substantial part of, the content from the Software or download or print content from the Software to such an extent that the downloaded or printed material could act as a substitute for the Customer’s subscription to the Software.
8. Intellectual Property
8.1 The Customer agrees that all Intellectual Property shall be and remain owned by Infection Prevention Services (IPS) at all times, including following termination of these Terms.
8.2 Except for the licence granted in clause 6.1, Infection Prevention Services (IPS) does not grant any other licence to the Customer in respect of the Intellectual Property.
8.3 This clause 8 will survive the termination of this Agreement.
9. Disclaimer
9.1 To the extent permitted by law, Infection Prevention Services (IPS) does not warrant that the Software will:
(a) always be available, uninterrupted, secure, free from bugs and viruses; or
(b) compatible with any device or software.
10. Liability
10.1 The Customer agrees that the Consumer Guarantees Act 1993 will not apply in relation to the supply of access to the Software to the Customer in accordance with these Terms as the Customer is a business acquiring access to the Software for the purpose of its business.
10.2 If Infection Prevention Services (IPS) is liable to the Customer for any reason, then Infection Prevention Services (IPS) liability will be limited, at Infection Prevention Services (IPS) discretion, to the re-supply of the Software or an amount equal to the price paid by the Customer for access to the Software.
10.3 Infection Prevention Services (IPS) will not be liable for any loss of profits or any indirect or consequential loss or damage arising out of these Terms or Infection Prevention Services (IPS) dealings with the Customer.
10.4 The parties acknowledge that Infection Prevention Services (IPS) may update the content available on the Software from time to time, in particular to reflect current standards and legislation. Infection Prevention Services (IPS) will not be liable to the Customer in relation to the Customer’s use of non-current versions of any content which was previously available on the Software.
11. Suspension or Termination
11.1 Subject to clause 4.3, the Customer may end its subscription at the expiry of its then-current Subscription Period by giving written notice to Infection Prevention Services (IPS) at least 14 days before the expiry of the Subscription Period. If the Customer ends its subscription in accordance with this clause, the Customer may continue to use the Software and must continue to pay any outstanding amounts for access to the Software until the expiry of the relevant Subscription Period.
11.2 Infection Prevention Services (IPS) may also cancel a Customer’s use of all or any part of the Software immediately if:
(a) it is reasonably necessary to do so for operational or technical reasons; or
(b) IPS believes (on reasonable grounds) that the Customer is using the Software in breach of these Terms.
11.3 Infection Prevention Services (IPS) may suspend the application of these Terms, and the Customer’s access to the Software, if:
(a) the Customer does not pay an invoice when it is due;
(b) any credit limit IPS has agreed to grant to the Customer is or is likely to be exceeded;
(c) IPS has any concerns about the Customer’s creditworthiness; or
(d) IPS otherwise determines that it is necessary to suspend these Terms and the Customer’s access to the Software.
11.4 These Terms may be terminated immediately by either party giving written notice to the other because of:
(a) the other party’s default under these Terms; or
(b) the other party becomes insolvent, is subject to the appointment of a receiver, manager, liquidator, or statutory manager, commits an act of bankruptcy, or makes a scheme of arrangement with its creditors.
12. Force Majeure
12.1 Neither party will be obliged to perform, nor liable for any failure to perform, an obligation under these Terms if it cannot do so because of anything beyond its reasonable control (Force Majeure Event).
12.2 If a Force Majeure Event continues for more than one month, either party may suspend or terminate the operation of these Terms by giving written notice to the other party.
13. Changes to Terms
13.1 Infection Prevention Services (IPS) reserves the right to change these Terms. IPS will email the updated Terms to the Customer at least one month before the change takes effect. Any changes will apply to the subsequent Subscription Period after the expiry of such notice.
13.2 If IPS provides notice of a change to these Terms and the Customer wishes to terminate these Terms because of that change, the Customer may do so by providing written notice to IPS. The Customer may continue to use the subscription until the expiry of its current Subscription Period.
14. No Waiver
14.1 Neither party will be deemed to have waived any right under these Terms unless the waiver is in writing and signed by the relevant party. A failure to exercise or delay in exercising any right by a party under these Terms will not operate as a waiver of that right. Any such waiver will not constitute a waiver of any subsequent or continuing right or of any other provision in these Terms.
15. No Assignment
15.1 Neither party may assign or transfer any rights or obligations under these Terms without the other party’s prior written consent.
16. Miscellaneous
16.1 These Terms constitute the entire agreement and understanding between the parties. These Terms supersede and replace any and all prior oral or written understandings or agreements between IPS and the Customer regarding the provision of access to the Software contemplated by these Terms.
17. Governing Law and Jurisdiction
17.1 New Zealand law will apply, and New Zealand courts will have jurisdiction in relation to these Terms and any claims arising out of any transaction between the Customer and IPS.
Lyndon Forrest
Managing Director | CEO
Lyndon is the Managing Director of Infection Prevention Services (IPS), bringing over 30 years' experience supporting aged care providers across Australia and New Zealand.
With a background spanning outbreak response, compliance, and infection risk management — alongside hands-on experience leading teams, managing multi-site operations, and navigating business turnaround — he understands both the clinical and organisational pressures aged care providers face. Lyndon holds a Master of Commerce (Industrial Relations), and applies that foundation to the people, process, and growth challenges that come with running a complex healthcare services business.
He is passionate about building the systems and capability that make infection prevention sustainable — not just compliant — and about helping organisations grow their confidence alongside their practice.
Lyndon's focus is straightforward: strengthen operations, develop the right people, and drive proactive infection prevention strategies that protect residents, staff, and communities for the long term.
Lyndon is the Managing Director of Infection Prevention Services (IPS), bringing over 30 years' experience supporting aged care providers across Australia and New Zealand.
With a background spanning outbreak response, compliance, and infection risk management — alongside hands-on experience leading teams, managing multi-site operations, and navigating business turnaround — he understands both the clinical and organisational pressures aged care providers face. Lyndon holds a Master of Commerce (Industrial Relations), and applies that foundation to the people, process, and growth challenges that come with running a complex healthcare services business.
He is passionate about building the systems and capability that make infection prevention sustainable — not just compliant — and about helping organisations grow their confidence alongside their practice.
Lyndon's focus is straightforward: strengthen operations, develop the right people, and drive proactive infection prevention strategies that protect residents, staff, and communities for the long term.
Erica Callaghan
Marketing Manager
Erica Callaghan is a dedicated professional with a rich background in agriculture and nutrient management. Growing up on her family's farm in Mid Canterbury, she developed a deep passion for farming. She currently resides on her partner's arable property in South Canterbury.
In 2017, Erica joined the Farm Sustainability team, focusing on nutrient management and environmental stewardship. In February 2024, she became the Manager of Marketing and Sales at Bug Control New Zealand - Infection Prevention Services, where her passion now includes improving infection prevention outcomes.
Outside of work, Erica loves cooking and traveling, often combining her culinary interests with her explorations in Italy and Vietnam. She enjoys entertaining family and friends and remains actively involved in farm activities, especially during harvest season.
Erica Callaghan is a dedicated professional with a rich background in agriculture and nutrient management. Growing up on her family's farm in Mid Canterbury, she developed a deep passion for farming. She currently resides on her partner's arable property in South Canterbury.
In 2017, Erica joined the Farm Sustainability team, focusing on nutrient management and environmental stewardship. In February 2024, she became the Manager of Marketing and Sales at Bug Control New Zealand - Infection Prevention Services, where her passion now includes improving infection prevention outcomes.
Outside of work, Erica loves cooking and traveling, often combining her culinary interests with her explorations in Italy and Vietnam. She enjoys entertaining family and friends and remains actively involved in farm activities, especially during harvest season.
Toni Sherriff
Clinical Nurse Specialist
Toni is a Registered Nurse with extensive experience in Infection Prevention and Control. Her career began as a kitchen hand and caregiver in Aged Care facilities, followed by earning a Bachelor of Nursing.
Toni has significant experience, having worked in Brisbane’s Infectious Diseases ward before returning home to New Zealand, where she continued her career as a Clinical Nurse Specialist in Infection Prevention and Control within Te Whatu Ora (Health NZ).
Toni brings her expertise and dedication to our team, which is instrumental in providing top-tier infection prevention solutions to our clients.
Toni is a Registered Nurse with extensive experience in Infection Prevention and Control. Her career began as a kitchen hand and caregiver in Aged Care facilities, followed by earning a Bachelor of Nursing.
Toni has significant experience, having worked in Brisbane’s Infectious Diseases ward before returning home to New Zealand, where she continued her career as a Clinical Nurse Specialist in Infection Prevention and Control within Te Whatu Ora (Health NZ).
Toni brings her expertise and dedication to our team, which is instrumental in providing top-tier infection prevention solutions to our clients.
Julie Hadfield
Accounts & Payroll
Julie is experienced in Accounts & Payroll Administration & after a long career in both the Financial & Local Government Sectors, is now working with our team. Julie brings her strong time management & organisational skills to our team, which is important to keep the company running in the background to enable the rest of our team to provide top notch service to all of our clients.
Julie is experienced in Accounts & Payroll Administration & after a long career in both the Financial & Local Government Sectors, is now working with our team. Julie brings her strong time management & organisational skills to our team, which is important to keep the company running in the background to enable the rest of our team to provide top notch service to all of our clients.
Andrea Murray
Content Editor
I attended Otago University in NZ and graduated as a Dental Surgeon. After 40 years in the profession, I retired in 2022. Infection prevention knowledge was part of everyday practice, dealing with sterilisation, hand hygiene, and cleaning.
Before retiring, I began doing some editing and proofreading for Bug Control as I am interested in the subject and in the English language. During the COVID-19 lockdown, I attended the ACIPC course "Introduction to Infection Prevention and Control", which increased my interest in the subject. I now work part-time as the Content Editor for the company.
I attended Otago University in NZ and graduated as a Dental Surgeon. After 40 years in the profession, I retired in 2022. Infection prevention knowledge was part of everyday practice, dealing with sterilisation, hand hygiene, and cleaning.
Before retiring, I began doing some editing and proofreading for Bug Control as I am interested in the subject and in the English language. During the COVID-19 lockdown, I attended the ACIPC course "Introduction to Infection Prevention and Control", which increased my interest in the subject. I now work part-time as the Content Editor for the company.
Personally, I lived in the UK for 10 years. My two children were born in Scotland, and now both are living in Europe, one in Amsterdam, Netherlands, and the other in Edinburgh, Scotland. I live close to Fairlie on the South Island of NZ, a beautiful part of the country, and I love being out of the city.
Princess
Customer Support
Princess began her career as a dedicated Customer Service Representative, honing her communication and problem-solving skills. She later transitioned into a Literary Specialist role, where she developed a keen eye for detail. Her journey then led her to a Sales Specialist position, where she excelled in client relations.
Now, as a Customer Support professional in Infection Prevention Services. Princess focuses on ensuring customer satisfaction, building loyalty, and enhancing the overall customer journey.
Princess began her career as a dedicated Customer Service Representative, honing her communication and problem-solving skills. She later transitioned into a Literary Specialist role, where she developed a keen eye for detail. Her journey then led her to a Sales Specialist position, where she excelled in client relations.
Now, as a Customer Support professional in Infection Prevention Services. Princess focuses on ensuring customer satisfaction, building loyalty, and enhancing the overall customer journey.
Dianne Newey
Senior Infection Prevention and Control Consultant
Dianne is a Senior Clinical Consultant at Infection Prevention Services (IPS), bringing over 35 years of nursing experience and a depth of clinical knowledge that most people would need two careers to accumulate.
Having served as Clinical Director at Royal Ryde Rehabilitation Hospital alongside a career spanning the full breadth of clinical practice, Dianne has seen it all — and more importantly, knows exactly what to do about it. She is the person in the room that everyone quietly hopes will speak first.
For more than seven years she has been a cornerstone of the IPS team, providing clinical advice, developing and reviewing policies and procedures, delivering monthly IPC webinars to IP Leads, and conducting environmental audits in aged care facilities across Australia and New Zealand. If infection prevention has a question, Dianne almost certainly has the answer — and she'll deliver it with a laugh that you'll hear from the other end of the corridor.
A true fountain of knowledge, wrapped in the kind of warmth and humour that only three decades of nursing can produce. Customers don't just trust Dianne — they look forward to hearing from her.
Dianne is a Senior Clinical Consultant at Infection Prevention Services (IPS), bringing over 35 years of nursing experience and a depth of clinical knowledge that most people would need two careers to accumulate.
Having served as Clinical Director at Royal Ryde Rehabilitation Hospital alongside a career spanning the full breadth of clinical practice, Dianne has seen it all — and more importantly, knows exactly what to do about it. She is the person in the room that everyone quietly hopes will speak first.
For more than seven years she has been a cornerstone of the IPS team, providing clinical advice, developing and reviewing policies and procedures, delivering monthly IPC webinars to IP Leads, and conducting environmental audits in aged care facilities across Australia and New Zealand. If infection prevention has a question, Dianne almost certainly has the answer — and she'll deliver it with a laugh that you'll hear from the other end of the corridor.
A true fountain of knowledge, wrapped in the kind of warmth and humour that only three decades of nursing can produce. Customers don't just trust Dianne — they look forward to hearing from her.
Caoimhe (Keva) Stewart
Clinical & Business Operations Manager
Caoimhe is the Clinical & Business Operations Manager at Infection Prevention Services (IPS), bringing a clinical background as a Registered Nurse across the UK and Australia — and an almost unsettling ability to make technology do exactly what she wants.
With experience in Occupational Health, Palliative Care, and Community Nursing, she understands the real challenges faced by healthcare teams. What she may lack in stature she more than makes up for in impact — Caoimhe is the kind of person who walks into a problem, sizes it up, and has three solutions before anyone else has finished reading the brief.
Customers love her. Not just because she delivers — though she always does — but because she genuinely cares about the outcome on the other side. She is passionate about creating seamless learning experiences and empowering organisations with the tools, knowledge, and support needed to strengthen infection prevention practices and improve care outcomes.
Small in size. Mighty in results. Completely irreplaceable.
Caoimhe is the Clinical & Business Operations Manager at Infection Prevention Services (IPS), bringing a clinical background as a Registered Nurse across the UK and Australia — and an almost unsettling ability to make technology do exactly what she wants.
With experience in Occupational Health, Palliative Care, and Community Nursing, she understands the real challenges faced by healthcare teams. What she may lack in stature she more than makes up for in impact — Caoimhe is the kind of person who walks into a problem, sizes it up, and has three solutions before anyone else has finished reading the brief.
Customers love her. Not just because she delivers — though she always does — but because she genuinely cares about the outcome on the other side. She is passionate about creating seamless learning experiences and empowering organisations with the tools, knowledge, and support needed to strengthen infection prevention practices and improve care outcomes.
Small in size. Mighty in results. Completely irreplaceable.
Bridgette Mackie
Clinical Nurse Educator
Bridgette is an experienced New Zealand Registered Nurse, qualified Healthcare Auditor, and Healthcare Educator with a strong background in clinical quality, competency assessment, and infection prevention. She has led large-scale OSCE and CAP training programmes for internationally qualified nurses, developed sector-specific educational resources, and coordinated HealthCERT audit preparation in the surgical sector.
Known for her engaging teaching style and genuine passion for supporting learners, Bridgette excels at making complex topics accessible and relevant. She blends operational leadership with a deep commitment to professional development and safe, effective practice.
Bridgette is an experienced New Zealand Registered Nurse, qualified Healthcare Auditor, and Healthcare Educator with a strong background in clinical quality, competency assessment, and infection prevention. She has led large-scale OSCE and CAP training programmes for internationally qualified nurses, developed sector-specific educational resources, and coordinated HealthCERT audit preparation in the surgical sector.
Known for her engaging teaching style and genuine passion for supporting learners, Bridgette excels at making complex topics accessible and relevant. She blends operational leadership with a deep commitment to professional development and safe, effective practice.