This Policy applies as between you, the User of this Website and Infection Prevention Services (IPS), trading as Bug Control Pty Ltd, the owner and provider of this Website. This Policy applies to our use of any and all Data collected by us in relation to your use of the Website and any Services or Systems therein.
Infection Prevention Services (IPS) operates in Australia and New Zealand. This Policy is designed to comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), and the New Zealand Privacy Act 2020 and Information Privacy Principles (IPPs).
In this Policy the following terms have the following meanings:
"Account": means collectively the personal information, payment information and credentials used by users to access material and/or any communications system on the Website;
"Content": means any text, graphics, images, audio, video, software, data compilations or any other form of information capable of being stored in a computer that appears on or forms part of this Website;
"Cookie": means a small text file placed on your computer by Infection Prevention Services (IPS) when you visit certain parts of this Website. This allows us to identify recurring visitors and to analyse their browsing habits within the Website;
"Data": means collectively all information that you submit to the Website. This includes, but is not limited to, account details and information submitted using any of our Services or Systems;
"Infection Prevention Services (IPS)": means Bug Control Pty Ltd trading as Infection Prevention Services (IPS);
"Service": means collectively any online facilities, tools, services or information that Infection Prevention Services (IPS) makes available through the Website either now or in the future;
"System": means any online communications infrastructure that Infection Prevention Services (IPS) makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
"User" / "Users": means any third party that accesses the Website and is not employed by Infection Prevention Services (IPS) and acting in the course of their employment;
"Website": means the website that you are currently using (ipservices.care) and any sub-domains of this site unless expressly excluded by their own terms and conditions.
Without limitation, any of the following data may be collected by us:
- Name;
- Date of birth;
- Job title and profession;
- Contact information such as email addresses and telephone numbers;
- Demographic information such as post code, preferences and interests;
- Financial information such as credit/debit card numbers (processed securely by our payment provider — see clause 4);
- IP address (automatically collected);
- Web browser type and version (automatically collected);
- Operating system (automatically collected);
- A list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);
- Cookie information (see clause 8 below);
- Information you provide to EVE, our AI-powered assistant, when using that service.
3.1 Any personal data you submit will be retained by Infection Prevention Services (IPS) for as long as you use the Services and Systems provided on the Website. Data that you may submit through any communications system that we may provide may be retained for a longer period of up to one year.3.2 Unless we are obliged or permitted by law to do so, and subject to clause 4, your data will not be disclosed to third parties. This includes our affiliates and/or other companies within our group.
3.3 All personal data is stored and handled in accordance with the Australian Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and — for our New Zealand users — the New Zealand Privacy Act 2020 and the Information Privacy Principles (IPPs). For more details on security see clause 9 below.
3.4 Any or all of the above data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, data may be used by us for the following reasons:
3.4.1 internal record keeping;
3.4.2 improvement of our products and services;
3.4.3 transmission by email of promotional materials that may be of interest to you (see clause 7 for your opt-out rights);
3.4.4 contact for market research purposes which may be done using email, telephone, or mail. Such information may be used to customise or update the Website.
Infection Prevention Services (IPS) may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services have access to personal data provided by users of this Website only to the extent required by them to perform the services that Infection Prevention Services (IPS) requests. Any use for other purposes is strictly prohibited. Any data that is processed by third parties must be processed in a manner consistent with this Policy and applicable Australian and New Zealand privacy law.
Some of these third-party providers may be located outside Australia and New Zealand. By using our Website you consent to your personal information being disclosed to recipients in countries outside Australia and New Zealand, including but not limited to the United States, where our course platform and related services are hosted.
5.1 Infection Prevention Services (IPS) may, from time to time, expand or reduce its business and this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties. Data provided by users will, where it is relevant to any division so transferred, be transferred along with that division and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the data for the purposes for which it was supplied by you.5.2 In the event that any data submitted by users will be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your data deleted or withheld from the new owner or controller.
6.1 Wherever you are required to submit data, you will be given options to restrict our use of that data. This may include the following:
6.1.1 use of data for direct marketing purposes; and
6.1.2 sharing data with third parties.
Infection Prevention Services (IPS) may use your contact information to send you promotional materials, newsletters, and information about our products and services. You may opt out of receiving direct marketing communications from us at any time by:
clicking the ‘Unsubscribe’ link in any marketing email we send you; or
contacting us directly at support@infectioncontrol.care.
We will process your opt-out request promptly. Please note that you may continue to receive transactional or service-related communications even after opting out of marketing.
8.1 This Website uses cookies to improve your browsing experience. Cookies are small text files stored on your device when you visit the Website. We use cookies to:
recognise you when you return to the Website;
remember your preferences and settings;
understand how you use the Website so we can improve it;
support sign-in via third-party services (Google, Facebook, LinkedIn, Apple, Twitter).
8.2 You may restrict your internet browser’s use of cookies through your browser settings. Please note that disabling cookies may affect your ability to use certain features of the Website.
9.1 You may access certain areas of the Website without providing any data at all. However, to use all services and systems available on the Website you may be required to submit account information or other data.
10.3 If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us and we will take reasonable steps to correct it. 10.1 You may access your account at any time to view or amend the data we hold about you. You may need to modify or update your data if your circumstances change. Additional data as to your marketing preferences may also be stored and you may change this at any time.
10.2 You have the right to request access to the personal information we hold about you. We will respond to your request within a reasonable time. We will not charge you a fee for making an access request.
Our Website includes EVE, an AI-powered assistant that responds to questions about infection prevention and related topics. When you interact with EVE, the content of your conversation may be processed to generate responses.
Data security is of great importance to Infection Prevention Services (IPS) and to protect your data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected online.
If we become aware of a data breach that is likely to result in serious harm to any individual whose data we hold, we will take appropriate steps to contain the breach, assess the risk, and notify affected individuals and the relevant regulator as required by law.
If you have a concern or complaint about the way we have handled your personal information, please contact us in the first instance at support@infectioncontrol.care. We will acknowledge your complaint promptly and respond within 30 days.
If you are not satisfied with our response, you may contact the relevant regulator:
Australia — Office of the Australian Information Commissioner (OAIC): www.oaic.gov.au | 1300 363 992
New Zealand — Office of the Privacy Commissioner: www.privacy.org.nz | 0800 803 909
Infection Prevention Services (IPS) reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be posted on the Website. We will notify you by email of any material changes to this Policy.
If you have any questions about this Privacy Policy or about how we handle your personal information, please contact us:
Email: support@infectioncontrol.care
Website: ipservices.care/contact-us
