Terms and Conditions Australia
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Terms and Conditions Australia
1. Definitions
1.1 Definitions
The following definitions apply in this Agreement:
Authorised User has the meaning given at clause 3.2.
IPS Activities refers to the activities carried out by Infection Prevention Services (IPS) and associated companies on behalf of the BCP Trust (Company).
The Company comprises the following companies/businesses:
BCP Trust
Infection Prevention Services (Aust) Pty Ltd (BCA)
Infection Prevention Services IPC Resources Limited
Customer means you, the party receiving access to the Software.
GST means:
(a) the same as in the GST Law;
(b) any other goods and services tax, or any tax applying to this Agreement in a similar way; and
(c) any additional tax, penalty tax, fine, interest or other charge under the law of such a tax.
GST Law has the same meaning as “GST law” in the A New Tax System (Goods and Services Tax) Act 1999 (Cth).
Initial Term has the meaning given in clause 5.1.
Intellectual Property means all intellectual property, including (but not limited to) copyright, reports, software, trademarks, or any other intellectual property prepared or created by Infection Prevention Services (IPS) in connection with the Software.
Interpretation means words importing the singular include the plural and vice versa, and words importing one gender include all other genders. Headings are for ease of reference only and do not affect interpretation.
Rollover Term has the meaning given in clause 5.2.
Software means the HUB, which includes the IPS knowledge base, IPS learning management system (LMS), and IPS policies and procedures, developed by Infection Prevention Services IPC Resources Limited and available online at: https://ipservices.care
Subscription Period means, as applicable:
(a) the Initial Term; and
(b) any Rollover Term.
Terms means these Software Licence Terms and Conditions.
Website means the Infection Prevention Services (IPS) website at https://ipservices.care
1.2 Interpretation
Words importing the singular include the plural and vice versa, and words importing one gender include all other genders. Headings are for ease of reference only and do not affect the interpretation of this Agreement.
2. Application
2.1 These Terms apply to Infection Prevention Services (IPS) supply of provision of access to the Software by the Customer, except to the extent that Infection Prevention Services (IPS) and the Customer agree otherwise in writing.
3. Account
3.1 Infection Prevention Services (IPS) will create an account on behalf of the Customer to enable the Customer to access the Software.
3.2 During the registration process, the Customer will be required to provide Infection Prevention Services (IPS) with specific information for everyone authorised to use the Software on the Customer's behalf (an Authorised User). The Customer agrees to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current and complete. Infection Prevention Services (IPS) reserves the right to suspend or terminate a Customer's account if any information provided during that registration process or thereafter proves inaccurate, not current or incomplete.
3.3 The Customer is responsible for:
(a) safeguarding its password(s);
(b) ensuring that only appropriate and authorised staff members are given access to the Software.
(c) monitoring staff usage of the Software to ensure compliance with these Terms.
(d) ensuring that logins and passwords are only used by the individual Authorised User to whom they have been issued, and are not shared with or disclosed to other individuals; and
(e) any activities or actions under its account, whether the Customer has authorised such activities or actions or not.
3.4 If Infection Prevention Services (IPS) has reason to suspect that the Customer is in breach of these Terms or there has been unauthorised access to the Customer’s account, Infection Prevention Services (IPS) reserves the right to immediately terminate, cancel or suspend the Customer’s account and revoke the Customer’s access to the Software.
3.4 If Infection Prevention Services (IPS) has reason to suspect that the Customer is in breach of these Terms or there has been unauthorised access to the Customer’s account, Infection Prevention Services (IPS) reserves the right to immediately terminate, cancel or suspend the Customer’s account and revoke the Customer’s access to the Software.
4. Price
4.1 The price payable by the Customer for access to the Software is specified in the price list available on the Website.
4.2 After the expiry of the Initial Term, the Customer acknowledges and agrees that the price payable for access to the Software will automatically increase by 5.0% per annum, with effect from the anniversary of the initial Term each year.
4.3 Infection Prevention Services (IPS) reserves the right to change its pricing occasionally. Price changes will be effective from the beginning of the Subscription Period immediately following notification to the Customer using the email address that Infection Prevention Services (IPS) holds on file for the Customer or its accounts department.
4.4 If Infection Prevention Services (IPS) notifies the Customer of an increase in its prices and the Customer wishes to terminate these Terms because of that increase, the Customer may provide written notice to Infection Prevention Services (IPS). The Customer will be able to continue to use the Software and must continue to pay any outstanding component of the price payable by the Customer for access to the Software until the expiry of its current Subscription Period.
4.5 All prices are in AUS dollars and are inclusive of GST.
4.2 After the expiry of the Initial Term, the Customer acknowledges and agrees that the price payable for access to the Software will automatically increase by 5.0% per annum, with effect from the anniversary of the initial Term each year.
4.3 Infection Prevention Services (IPS) reserves the right to change its pricing occasionally. Price changes will be effective from the beginning of the Subscription Period immediately following notification to the Customer using the email address that Infection Prevention Services (IPS) holds on file for the Customer or its accounts department.
4.4 If Infection Prevention Services (IPS) notifies the Customer of an increase in its prices and the Customer wishes to terminate these Terms because of that increase, the Customer may provide written notice to Infection Prevention Services (IPS). The Customer will be able to continue to use the Software and must continue to pay any outstanding component of the price payable by the Customer for access to the Software until the expiry of its current Subscription Period.
4.5 All prices are in AUS dollars and are inclusive of GST.
5. Term and Payment
5.1 The Customer subscribes to access the Software for an initial term of 12 months (Initial Term).
5.2 Following the Initial Term, the Customer's subscription to the Software will renew:
(a) monthly, quarterly, or annually;
(b) at the election of the Customer,
until terminated in accordance with these Terms (each renewal being a Rollover Term).
5.3 Infection Prevention Services (IPS) will invoice the Customer for access to the Software at the commencement of each Subscription Period.
5.4 The Customer must pay Infection Prevention Services (IPS) invoices in full, without deduction or set-off, within 14 days of the invoice date.
IPS may suspend access to the Software if payment is not received or if, at any time, IPS reasonably considers the Customer’s creditworthiness to be unsatisfactory.
5.5 If the Customer does not pay any invoice when due, then (without prejudice to any other rights IPS may have), Infection Prevention Services (IPS) may:
(a) charge interest on the outstanding amount at 12% per annum (calculated daily) until payment is made in full;
(b) recover any collection and legal costs on a solicitor/client basis; and/or
(c) suspend the Customer’s access to the Software under clause 11.3(a).
5.6 Words defined in the GST Law have the same meaning in this clause unless the context indicates otherwise.
5.7 In addition to paying the price for access to the Software and any other amount payable under this Agreement (which is inclusive of GST), the Customer must:
(a) pay to Infection Prevention Services (IPS) an amount equal to any GST payable on any supply made by IPS under or in connection with this Agreement (where the relevant amount is expressed as exclusive of GST); and
(b) make such payment either on the due date for the relevant amount or within five (5) days after receiving a valid tax invoice, whichever is later.
5.8 Infection Prevention Services (IPS) must issue a tax invoice (or adjustment note) for any supply under or in connection with this Agreement within five (5) days of the Customer’s request.
5.9 Infection Prevention Services (IPS) will promptly issue an adjustment note for any GST overpayment and will apply for a refund from the Commissioner of Taxation. IPS will refund any GST overpayment to the Customer once such refund or credit has been received.
6. Licence to use the Software
Subject to the Customer's compliance with these Terms, Infection Prevention Services (IPS) grants the Customer a non-exclusive licence, with no right to sublicense, to access and use the Software for the Customer's internal purposes. This licence will terminate at the expiry or termination of these Terms. This licence includes the right to use any documentation and other materials provided by Infection Prevention Services (IPS) to enable the Customer to access and use the Software.
6.1 The Customer agrees to only use the Software in a way that complies with all applicable laws and regulations, does not infringe the rights of Infection Prevention Services (IPS) or others, and does not inhibit or restrict other user's enjoyment of the Software. Without limiting the foregoing, the Customer will not (and will not allow any third party to):
(a) damage or harm the Software or any underlying or connected network or system;
(b) modify, adapt, translate, or otherwise create derivative works based on the Software;
(c) rent, lease, sell, assign, distribute or otherwise transfer rights in the Software, allow any third party to use the Software, or otherwise commercially exploit them in any way;
(d) use, post, transmit or introduce any device, software or routine that interferes or attempts to interfere with the operation of the Software;
(e) use the Software to do anything unlawful, misleading, malicious, or discriminatory; or
(f) attempt to view, access, modify or copy any data or content other than that which the Customer is expressly authorised to access.
7. Use of the Software
7.1 The parties agree that the Customer may view or use content available on the Software for the Customer's business purposes only and may only download and print extracts from the Software:
(a) on an infrequent, irregular, and ad hoc basis; and
(b) where downloading or printing content from the Software is reasonably necessary for addressing, and relevant to, a specific query that the Customer seeks to address.
7.2 For the avoidance of doubt, the Customer must not download or print all, or a substantial part of, the content from the Software or download or print content from the Software to such an extent that the downloaded or printed material could act as a substitute for the Customer's subscription to the Software.
8. Intellectual Property
8.1 The Customer agrees that Infection Prevention Services (IPS) must always own and retain all intellectual Property, including following termination of these Terms.
8.2 Except for the licence granted in clause 6.1, Infection Prevention Services (IPS) does not grant any other licence to the Customer regarding Intellectual Property.
8.3 That clause 8 will survive the termination of this Agreement.
9. Disclaimer
9.1 To the extent permitted by law, Infection Prevention Services (IPS) does not warrant that the Software will:
(a) always be available, uninterrupted, secure, free from bugs and viruses, or
(b) compatible with any device or software.
10. Liability
10.1 Subject to clause 10.2, any condition or warranty which would otherwise be implied in this agreement is excluded.
10.2 Liability for breach of a guarantee conferred by the Australian Consumer Law (other than those conferred by sections 51 to 53 of the Australian Consumer Law) is limited:
(i) in the case of goods, to any one of the following as determined by the Supplier:
(A) the replacement of the goods or the supply of equivalent goods.
(B) the repair of the goods.
(C) the payment of the cost of replacing the goods or of acquiring equivalent goods or
(D) the payment of the cost of having the goods repaired; and
(ii) in the case of services, to any one of the following as determined by the Supplier:
(A) the supplying of the services again, or
(B) the payment of the cost of supplying services again.
11. Suspension or Termination
11.1 Subject to clause 4.3, the Customer may end its subscription at the expiry of its then-current Subscription Period by giving written notice to Infection Prevention Services (IPS) at least one month before the expiry of the Subscription Period. If the Customer ends its subscription in accordance with this clause 11.1, then the Customer will be able to continue to use the subscription and must continue to pay any outstanding component of the price payable by the Customer for access to the Software until the expiry of the relevant Subscription Period.
11.2 Infection Prevention Services (IPS) may also cancel a Customer's use of all or any part of the Software immediately if:
(a) it is reasonably necessary to do so for operational or technical reasons or
(b) Infection Prevention Services (IPS) believes (on reasonable grounds) that the Customer is using the Software in breach of these Terms.
11.3 Infection Prevention Services (IPS) may suspend the application of these Terms and the Customer's access to the Software, if:
(a) the Customer does not pay an invoice when due.
(b) any credit limit Infection Prevention Services (IPS) have agreed to grant to the Customer is or is likely to be exceeded.
(c) Infection Prevention Services (IPS) has any concerns about the Customer’s creditworthiness or
(d) Infection Prevention Services (IPS)otherwise determines that suspending these Terms and the Customer’s access to the Software is necessary.
11.4 These Terms may be terminated immediately by either party giving written notice to the other because of:
(a) the other party's default under these Terms or
(b) the other party becomes insolvent or is subject to the appointment of a receiver, manager, liquidator, or statutory manager, or committing an act of bankruptcy or making a scheme of arrangement with its creditors.
(b) the other party becomes insolvent or is subject to the appointment of a receiver, manager, liquidator, or statutory manager, or committing an act of bankruptcy or making a scheme of arrangement with its creditors.
12. Force Majeure
12.1 Neither party will be obliged to perform, nor liable for any failure to perform, an obligation under these Terms if it cannot do so because of anything beyond its reasonable control (Force Majeure Event).
12.2 If a Force Majeure Event continues for more than one month, either party may suspend or terminate the operation of these Terms by giving written notice to the other party.
13. Dispute Resolution
13.1 A party to this contract claiming that a Dispute has arisen out of or concerning this contract must give written notice (“Notice”) to the other party specifying the nature of the Dispute.
13.2 If the parties do not agree within 7 days of receipt of the Notice (or such further period as agreed in writing by them) as to:
13.3 the dispute resolution technique (e.g. expert determination) and procedures to be adopted;
(a) the timetable for all steps in those procedures; and
13.4 the selection and compensation of the independent person required for such technique,
the parties must mediate the Dispute under the Mediation Rules of the Law Society of New South Wales and of the Law Society of New South Wales or the President's nominee will select the mediator and determine the mediator's remuneration.
13.5 No party may initiate legal proceedings relating to a dispute unless it has complied with the procedure set out in this clause unless it is seeking urgent and declaratory relief from any court.
14. Variations to these Terms
14.1 Infection Prevention Services (IPS) reserves the right to change these Terms. Infection Prevention Services (IPS) will email the updated Terms to the Customer at least one month before the change takes effect. Any changes will apply to the subsequent Subscription Period after the expiry of such notice.
14.2 If Infection Prevention Services (IPS) notifies the Customer of a change to these Terms and the Customer wishes to terminate these Terms because of that change, the Customer may do so by providing written notice to Infection Prevention Services (IPS). The Customer will be able to continue using the subscription until its current Subscription Period expires.
15. No Waiver
15.1 Neither party will be deemed to have waived any right under these Terms unless the waiver is in writing and signed by the relevant party. A failure to exercise or delay in exercising any right by a party under these Terms will not operate as a waiver of that right. Any such waiver will not constitute a waiver of any subsequent or continuing right or any other provision in these Terms.
16. No Assignment
16.1 Neither party may assign or transfer any rights or obligations under these Terms without the other party's prior written consent.
17. Miscellaneous
17.1 These Terms constitute the entire agreement and understanding between the parties. They supersede and replace all prior oral or written understandings or agreements between Infection Prevention Services (IPS) and the Customer regarding providing access to the Software contemplated by these Terms.
18. Governing Law and Jurisdictio
18.1 This agreement will be governed by and construed in accordance with the laws for the time being in force in New South Wales, and the parties agree to submit to the jurisdiction of the courts and tribunals of New South Wales.
19. Notices
All notices required to be given under this agreement must be in writing and sent to the recipient's address set out in the Order Form or such other address as the recipient may designate by notice given in accordance with this clause. Any notice may be delivered by hand or by prepaid letter or email. Any such notice will be deemed to have been served when delivered (if delivered by hand) or 48 hours after posting (except by prepaid letter) or on transmission by the sender (if sent by facsimile) or (if sent by email and unless agreed otherwise) when the email enters the recipient's mail server.
20. Entire agreement
This agreement supersedes all prior agreements, arrangements and undertakings between the parties and constitutes the entire agreement between the parties relating to the Software. No addition to or modification of any provision of this agreement will be binding upon the parties unless made by written instrument signed by a duly authorised representative of the party.
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Terms and Conditions for
New Zealand
1. Definitions
1.1 The following definitions apply in this Agreement:
Authorised User has the meaning given in clause 3.2.
Infection Prevention Services (IPS) refers to the activities carried out by Infection Prevention Services (IPS) and associated companies on behalf of the BCP Trust (Company).
The Company comprises of the following companies/businesses:
BCP Trust
Infection Prevention Services Limited (IPS) 9046653
Customer means you, the party receiving access to the Software.
Initial Term has the meaning given in clause 5.1.
Intellectual Property means all intellectual property, including (but not limited to) copyright, reports, software, trademarks, or any other intellectual property prepared or created by Infection Prevention Services (IPS) in relation to the Software.
Rollover Term has the meaning given in clause 5.2.
Software means the IPS HUB infection prevention platform developed byInfection Prevention Services (IPS) and available online at the Website.
Subscription Period means, as applicable:
(a) the Initial Term; or
(b) a Rollover Term.
Terms means these Software Licence Terms and Conditions
Website means Infection Prevention Services (IPS) website at https://ipservices.care
2. Application
2.1 These Terms apply to Infection Prevention Services (IPS) supply of provision of access to the Software to the Customer, except to the extent that Infection Prevention Services (IPS)and the Customer agree otherwise in writing.
3. Account
3.1 Infection Prevention Services (IPS) will create an account on behalf of the Customer to enable the Customer to access the Software.
3.2 During the registration process, the Customer must provide Infection Prevention Services (IPS) with certain information for each individual authorised to use the Software on the Customer’s behalf (an Authorised User). The Customer agrees to provide accurate, current, and complete information during the registration process and update such information to keep it current and complete. Infection Prevention Services (IPS) reserves the right to suspend or terminate a Customer’s account if any information provided during that registration process or thereafter proves to be inaccurate, not current or incomplete.
3.3 The Customer is responsible for:
(a) safeguarding its password(s);
(b) ensuring that only appropriate and authorised staff members are given access to the Software.
(c) monitoring staff usage of the Software to ensure compliance with these Terms.
(d) ensuring that logins and passwords are only used by the individual Authorised User to whom they have been issued and are not shared with or disclosed to other individuals; and
(e) any activities or actions under its account, whether the Customer has authorised such activities or actions.
3.4 If Infection Prevention Services (IPS) has reason to suspect that the Customer is in breach of these Terms or there has been unauthorised access to the Customer’s account, Infection Prevention Services (IPS)reserves the right to immediately terminate, cancel or suspend the Customer’s account and revoke the Customer’s access to the Software.
4. Price
4.1 The price payable by the Customer for access to the Software is specified in the price list available on the Website or as agreed by the Customer.
4.2 After the expiry of the Initial Term, the Customer acknowledges and agrees that the price payable for access to the Software will automatically increase by 5.0% per annum, with effect from the anniversary of the initial Term each year.
4.3 In addition to the automatic increase described at clause 4.2 Infection Prevention Services (IPS) reserves the right to make changes to its pricing from time to time. Price changes will be effective from the beginning of the Subscription Period immediately following notification to the Customer using the email address Infection Prevention Services (IPS) holds on file for the Customer or its accounts department.
4.4 If Infection Prevention Services (IPS) notifies the Customer of an increase in its prices and the Customer wishes to terminate these Terms because of that increase, the Customer may do so by providing written notice to Infection Prevention Services (IPS). The Customer will be able to continue to use the Software and must continue to pay any outstanding component of the price payable by the Customer for access to the Software until the expiry of its current Subscription Period.
4.5 All prices are in New Zealand dollars and are inclusive of GST.
5. Term and Payment
5.1 The Customer subscribes to access the Software for an initial term of 12 months (Initial Term).
5.2 Following the Initial Term, the Customer’s subscription to the Software will renew monthly, quarterly or annually or until terminated in accordance with these Terms (each month/quarter/year being a Rollover Term).
5.3 Infection Prevention Services (IPS) will invoice the Customer for the price of access to the Software monthly, quarterly, or annually.
5.4 The Customer must pay Infection Prevention Services (IPS) invoice in full, without deduction or setoff, on or before the date that is 14 days after the date of Infection Prevention Services (IPS) invoice. However, Infection Prevention Services (IPS) may withdraw the provision of access to the Software to the Customer until payment has been made if Infection Prevention Services (IPS) considers at any time that the Customer’s creditworthiness is unsatisfactory.
5.5 If the Customer does not pay any invoice when due, then (without prejudice to any other rights Infection Prevention Services (IPS) may have) Infection Prevention Services (IPS):
(a) charge interest on the outstanding amount at 12% per annum (calculated daily) until payment is made in full.
(b) charge any collection costs and legal costs on a solicitor/own client basis; and/or
(c) suspend the Customer’s access to the Software under clause 11.3(a).
6. Licence to use the Software
6.1 Subject to the Customer’s compliance with these Terms, Infection Prevention Services (IPS) grants to the Customer a non-exclusive licence, with no right to sublicense, to access and use the Software for the Customer’s internal purposes. This licence will terminate at the expiry or termination of these Terms. This licence includes the right to use any documentation and other materials provided by Bug Control to enable the Customer to access and use the Software.
6.2 The Customer agrees to only use the Software in a way that complies with all applicable laws and regulations, does not infringe the rights of Infection Prevention Services (IPS) or others, and does not inhibit or restrict other user's enjoyment of the Software. Without limiting the foregoing, the Customer will not (and will not allow any third party to):
(a) damage or harm the Software or any underlying or connected network or system;
(b) modify, adapt, translate, or otherwise create derivative works based on the Software;
(c) rent, lease, sell, assign, distribute or otherwise transfer rights in the Software, allow any third party to use the Software, or otherwise commercially exploit them in any way;
(d) use, post, transmit or introduce any device, software or routine that interferes or attempts to interfere with the operation of the Software;
(e) use the Software to do anything unlawful, misleading, malicious, or discriminatory; or
(f) attempt to view, access, modify or copy any data or content other than that which the Customer is expressly authorised to access.
7. Use of the Software
7.1 The parties agree that the Customer may view or use content available on the Software for the Customer’s business purposes only and may only download and print extracts from the Software:
(a) on an infrequent, irregular, and ad hoc basis; and
(b) where downloading or printing content from the Software is reasonably necessary for addressing, and relevant to, a specific query that the Customer seeks to address.
7.2 For the avoidance of doubt, the Customer must not download or print all, or a substantial part of, the content from the Software or download or print content from the Software to such an extent that the downloaded or printed material could act as a substitute for the Customer's subscription to the Software.
8. Intellectual Property
8.1 The Customer agrees that all Intellectual Property shall be and remain owned by Infection Prevention Services (IPS) at all times, including following termination of these Terms.
8.2 Except for the licence granted in clause 6.1, Infection Prevention Services (IPS) does not grant any other licence to the Customer in respect of the Intellectual Property.
8.3 This clause 8 will survive the termination of this Agreement.
9. Disclaimer
9.1 To the extent permitted by law, Infection Prevention Services (IPS) does not warrant that the Software will:
(a) always be available, uninterrupted, secure, free from bugs and viruses; or
(b) compatible with any device or software.
10. Liability
10.1 The Customer agrees that the Consumer Guarantees Act 1993 will not apply in relation to the supply of access to the Software to the Customer in accordance with these Terms as the Customer is a business acquiring access to the Software for the purpose of its business.
10.2 If Infection Prevention Services (IPS) is liable to the Customer for any reason, then Infection Prevention Services (IPS) liability will be limited, at Infection Prevention Services (IPS) discretion, to the re-supply of the Software or an amount equal to the price paid by the Customer for access to the Software.
10.3 Infection Prevention Services (IPS) will not be liable for any loss of profits or any indirect or consequential loss or damage arising out of these Terms or Infection Prevention Services (IPS) dealings with the Customer.
10.4 The parties acknowledge that Infection Prevention Services (IPS) may update the content available on the Software from time to time, in particular to reflect current standards and legislation. Infection Prevention Services (IPS) will not be liable to the Customer in relation to the Customer’s use of non-current versions of any content which was previously available on the Software.
11. Suspension or Termination
11. Suspension and Termination
11.1 Subject to clause 4.3, the Customer may end its subscription at the expiry of its then-current Subscription Period by giving written notice to Infection Prevention Services (IPS) at least 14 days before the expiry of the Subscription Period. If the Customer ends its subscription in accordance with this clause, the Customer may continue to use the Software and must continue to pay any outstanding amounts for access to the Software until the expiry of the relevant Subscription Period.
11.2 Infection Prevention Services (IPS) may also cancel a Customer’s use of all or any part of the Software immediately if:
(a) it is reasonably necessary to do so for operational or technical reasons; or
(b) IPS believes (on reasonable grounds) that the Customer is using the Software in breach of these Terms.
11.3 Infection Prevention Services (IPS) may suspend the application of these Terms, and the Customer’s access to the Software, if:
(a) the Customer does not pay an invoice when it is due;
(b) any credit limit IPS has agreed to grant to the Customer is or is likely to be exceeded;
(c) IPS has any concerns about the Customer’s creditworthiness; or
(d) IPS otherwise determines that it is necessary to suspend these Terms and the Customer’s access to the Software.
11.4 These Terms may be terminated immediately by either party giving written notice to the other because of:
(a) the other party's default under these Terms; or
(b) the other party becomes insolvent, is subject to the appointment of a receiver, manager, liquidator, or statutory manager, commits an act of bankruptcy, or makes a scheme of arrangement with its creditors.
12. Force Majeure
12.1 Neither party will be obliged to perform, nor liable for any failure to perform, an obligation under these Terms if it cannot do so because of anything beyond its reasonable control (Force Majeure Event).
12.2 If a Force Majeure Event continues for more than one month, either party may suspend or terminate the operation of these Terms by giving written notice to the other party.
13. Variations to these Terms
13. Changes to Terms
13.1 Infection Prevention Services (IPS) reserves the right to change these Terms. IPS will email the updated Terms to the Customer at least one month before the change takes effect. Any changes will apply to the subsequent Subscription Period after the expiry of such notice.
13.2 If IPS provides notice of a change to these Terms and the Customer wishes to terminate these Terms because of that change, the Customer may do so by providing written notice to IPS. The Customer may continue to use the subscription until the expiry of its current Subscription Period.
14. No Waiver
14.1 Neither party will be deemed to have waived any right under these Terms unless the waiver is in writing and signed by the relevant party. A failure to exercise or delay in exercising any right by a party under these Terms will not operate as a waiver of that right. Any such waiver will not constitute a waiver of any subsequent or continuing right or of any other provision in these Terms.
15. No Assignment
15.1 Neither party may assign or transfer any rights or obligations under these Terms without the other party's prior written consent.
16. Miscellaneous
16.1 These Terms constitute the entire agreement and understanding between the parties. These Terms supersede and replace any and all prior oral or written understandings or agreements between IPS and the Customer regarding the provision of access to the Software contemplated by these Terms.
17. Governing Law and Jurisdiction
17.1 New Zealand law will apply, and New Zealand courts will have jurisdiction in relation to these Terms and any claims arising out of any transaction between the Customer and IPS.
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Stay up-to-date
Terms and Conditions EU
This agreement applies as between you, the user of this Website and Bug Control IPC Resources Limited, the owner(s) of this Website. Your agreement to comply with and be bound by Clauses 1, 2, 4 – 11 and 15 – 25 of these Terms and Conditions is deemed to occur upon your first use of the Website. Clauses 3 and 12 – 14 apply only to the sale of services. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.
No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a confirmation email to you indicating that your order has been accepted.
No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a confirmation email to you indicating that your order has been accepted.
1. Definitions and Interpretation
In this Agreement the following terms shall have the following meanings:
"Account": means collectively the personal information, payment Information and credentials used by users to access paid content and / or any communications system on the Website;
"Content": means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;
"Facilities": means collectively any online facilities, tools, services or information that Bug Control IPC Resources Limited makes available through the Website either now or in the future;
"Services": means the services available to you through this Website, specifically use of the Bug Control IPC Resources Limited proprietary e-learning platform;
"Payment Information": means any details required for the purchase of services from this Website. This includes, but is not limited to, credit / debit card numbers, bank account numbers and sort codes;
"Premises": Means our place(s) of business located at [ADDRESS];
"System": means any online communications infrastructure that Bug Control IPC Resources Limited makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
"User" / "Users": means any third party that accesses the Website and is not employed by Bug Control IPC Resources Limited Ltd and acting in the course of their employment;
"Website": means the website that you are currently using (ipservices.care) and any sub-domains of this site (e.g. subdomain.yourschool.com) unless expressly excluded by their own terms and conditions;
"We/Us/Our": means Bug Control IPC Resources Limited, a company incorporated in [COUNTRY] with Company registration Number [123456] , located at [Address].
"We/Us/Our": means Bug Control IPC Resources Limited, a company incorporated in [COUNTRY] with Company registration Number [123456] , located at [Address].
2. Age Restrictions
Persons under the age of 18 should use this Website only with the supervision of an adult. Payment Information must be provided by or with the permission of an adult.
3. Business Customers
These Terms and Conditions also apply to customers procuring services in the course of business.
4. Intellectual Property
- 4.1 Subject to the exceptions in Clause 5 of these Terms and Conditions, all content included on the Website, unless uploaded by users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Bug Control IPC Resources Limited, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable [COUNTRY] and International intellectual property and other laws.
- 4.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given our express written permission to do so.
5. Third Party Intellectual Property
- 5.1 Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.
- 5.2 Subject to Clause 6 you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Website or unless given express written permission to do so by the relevant manufacturer or supplier.
6. Fair Use of Intellectual Property
Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.
7. Links to Other Websites
This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Bug Control IPC Resources Limited or that of our affiliates. We assume no responsibility for the content of such websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.
8. Links to this Website
Those wishing to place a link to this Website on other sites may do so only to the home page of the site ipservices.care without our prior permission. Deep linking (i.e. links to specific pages within the site) requires our express written permission. To find out more please contact us by email at caoimhe@infectioncontrol.care or call us in the following number: your_number.
9. Use of Communications Facilities
- 9.1 When using any system on the Website you should do so in accordance with the following rules. Failure to comply with these rules may result in your account being suspended or closed:
- 9.1.1 You must not use obscene or vulgar language;
- 9.1.2 You must not submit content that is unlawful or otherwise objectionable. This includes, but is not limited to, content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;
- 9.1.3 You must not submit content that is intended to promote or incite violence;
- 9.1.4 It is advised that submissions are made using the English language as we may be unable to respond to enquiries submitted in any other languages;
- 9.1.5 The means by which you identify yourself must not violate these Terms and Conditions or any applicable laws;
- 9.1.6 You must not impersonate other people, particularly employees and representatives of Bug Control IPC Resources Limited or our affiliates;
- 9.1.7 You must not use our system for unauthorised mass-communication such as "spam" or "junk mail".
- 9.2 You acknowledge that Bug Control IPC Resources Limited reserves the right to monitor any and all communications made to us or using our system.
- 9.3 You acknowledge that Bug Control IPC Resources Limited may retain copies of any and all communications made to us or using our system.
- 9.4 You acknowledge that any information you send to us through our system may be modified by us in any way and you hereby waive your moral right to be identified as the author of such information. Any restrictions you may wish to place upon our use of such information must be communicated to us in advance and we reserve the right to reject such terms and associated information.
10. Accounts
- 10.1 In order to procure services on this Website and to use certain other parts of the system, you are required to create an account which will contain certain personal details and payment information which may vary based upon your use of the Website as we may not require payment information until you wish to make a purchase. By continuing to use this Website you represent and warrant that:
- 10.1.1 all information you submit is accurate and truthful;
- 10.1.2 you have permission to submit payment information where permission may be required; 10.1.3 you will keep this information accurate and up-to-date. Your creation of an account is further affirmation of your representation and warranty.
- 10.2 It is recommended that you do not share your account details, particularly your username and password. We accept no liability for any losses or damages incurred as a result of your account details being shared by you. If you use a shared computer, it is recommended that you do not save your account details in your internet browser.
- 10.3 If you have reason to believe that your account details have been obtained by another person without consent, you should contact us immediately to suspend your account and cancel any unauthorised orders or payments that may be pending. Please be aware that orders or payments can only be cancelled up until provision of services has commenced. In the event that an unauthorised provision commences prior to your notifying us of the unauthorised nature of the order or payment then you shall be charged for the period from the commencement of the provision of services until the date you notified us and may be charged for a billing cycle of one month.
- 10.4 When choosing your username you are required to adhere to the terms set out above in Clause 9. Any failure to do so could result in the suspension and/or deletion of your account.
11. Termination and Cancellation of Accounts
- 11.1 Either Bug Control IPC Resources Limited or you may terminate your account. If We terminate your account, you will be notified by email and an explanation for the termination will be provided. Notwithstanding the foregoing, we reserve the right to terminate without giving reasons.
- 11.2 If we terminate your account, any current or pending orders or payments on your account will be cancelled and provision of services will not commence.
12. Services, Pricing and Availability
- 12.1 Whilst every effort has been made to ensure that all general descriptions of services available from Bug Control IPC Resources Limited correspond to the actual services that will be provided to you, we are not responsible for any variations from these descriptions as the exact nature of the services may vary depending on your individual requirements and circumstances. This does not exclude our liability for mistakes due to negligence on our part and refers only to variations of the correct services, not different services altogether. Please refer to sub-clause 13.8 for incorrect services.
- 12.2 Where appropriate, you may be required to select the required Plan of Services.
- 12.3 We neither represent nor warrant that such services will be available at all times and cannot necessarily confirm availability until confirming your order. Availability indications are not provided on the Website.
- 12.4 All pricing information on the Website is correct at the time of going online. We reserve the right to change prices and alter or remove any special offers from time to time and as necessary.
- 12.5 In the event that prices are changed during the period between an order being placed for services and us processing that order and taking payment, then the price that was valid at the time of the order shall be used.
13. Orders and Provision of Services
- 13.1 No part of this Website constitutes a contractual offer capable of acceptance. Your order constitutes a contractual offer that we may, at our sole discretion, accept. Our acceptance is indicated by us sending to you an order confirmation email. Only once we have sent you an order confirmation email will there be a binding contract between Bug Control IPC Resources Limited and you.
- 13.2 Order confirmations under sub-clause 13.1 will be sent to you before the Services begin and shall contain the following information:
- 13.2.1 Confirmation of the services ordered including full details of the main characteristics of those services;
- 13.2.2 Fully itemised pricing for the services ordered including, where appropriate, taxes, delivery and other additional charges;
- 13.2.3 Relevant times and dates for the provision of the services;
- 13.2.4 User credentials and relevant information for accessing those services.
- 13.3 If we, for any reason, do not accept your order, no payment shall be taken under normal circumstances. In any event, any sums paid by you in relation to that order will be refunded within 14 calendar days.
- 13.4 Payment for the services shall be taken via your chosen payment method, immediately for any setup fee that corresponds to the service plan you purchased and at the same day of each subsequent month (“billing cycle”) for charges accrued during the previous month (“billing cycle”) and / or as indicated in the order confirmation you received.
- 13.5 We aim to fulfill your order within 2-3 working days or if not, within a reasonable period following your order, unless there are exceptional circumstances. If we cannot fulfill your order within a reasonable period, we will inform you at the time you place the order by a note on the relevant web page or by contacting you directly after you place your order. Time is not of the essence of the contract, which means we will aim to fulfill your order within any agreed timescales but this is not an essential term of the contract and we will not be liable to you if we do not do so. If the services are to begin within 14 calendar days of our acceptance of your order, at your express request, you will be required to expressly acknowledge that your statutory cancellation rights, detailed below in Clause 14, will be affected.
- 13.6 Bug Control IPC Resources Limited shall use all our reasonable endeavours to provide the services with reasonable skill and care, commensurate with best trade practice.
- 13.7 In the event that services are provided that are not in conformity with your order and thus incorrect, you should contact us immediately to inform us of the mistake. We will ensure that any necessary corrections are made within five (5) working days.
- Additional terms and conditions may apply to the provision of certain services. You will be asked to read and confirm your acceptance of any such terms and conditions when completing your order.
- 13.8 Bug Control IPC Resources Limited provides technical support via our online support forum and/or phone. Bug Control IPC Resources Limited makes every effort possible to respond in a timely manner but we do not guarantee a particular response time.
14. Cancellation of Orders and Services
We want you to be completely satisfied with the products or services you order from Bug Control IPC Resources Limited. If you need to speak to us about your order, then please contact customer care on [PHONE NUMBER], or by email at caoimhe@infectioncontrol.care or write to us at our address (see section 1 above). You may cancel an order that we have accepted or cancel the contract. If any specific terms accompanying the service contain terms about cancelling the service, the cancellation policy in the specific terms will apply.
- 14.1 If you are a consumer based within the European Union, you have a statutory right to a “cooling off” period. This period begins once your order is confirmed and the contract between Bug Control IPC Resources Limited and you is formed and ends at the end of 14 calendar days after that date. If you change your mind about the services within this period and wish to cancel your order, please inform us immediately using the following email: support@infectioncontrol.care. Your right to cancel during the cooling off period is subject to the provisions of sub-clause 14.2.
- 14.2 As specified in sub-clause 13.6, if the services are to begin within the cooling off period you are required to make an express request to that effect. By requesting that the services begin within the 14 calendar day cooling off period you acknowledge and agree to the following:
- 14.2.1 If the services are fully performed within the 14 calendar day cooling off period, you will lose your right to cancel after the services are complete.
- 14.2.2 If you cancel the services after provision has begun but is not yet complete you will still be required to pay for the services supplied up until the point at which you inform us that you wish to cancel. The amount due shall be calculated in proportion to the full price of the services and the actual services already provided. Any sums that have already been paid for the services shall be refunded subject to deductions calculated in accordance with the foregoing. Refunds, where applicable, will be issued within 5 working days and in any event no later than 14 calendar days after you inform us that you wish to cancel.
- 14.3 Cancellation of Services after the 14 calendar day cooling off period has elapsed shall be subject to the specific terms governing those services and may be subject to a minimum contract duration.
15. Privacy
Use of the Website is also governed by our Privacy Policy (ipservices.care/privacy) which is incorporated into these Terms and Conditions by this reference. To view the Privacy Policy, please click on the link above.
16. How We Use Your Personal Information (Data Protection)
- 16.1 All personal information that we may collect (including, but not limited to, your name and address) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.
- 16.2 We may use your personal information to:
- 16.2.1 Provide our services to you;
- 16.2.2 Process your payment for the services; and
- 16.2.3 Inform you of new products and services available from us. You may request that we stop sending you this information at any time.
- 16.3 In certain circumstances (if, for example, you wish to purchase services on credit), and with your consent, we may pass your personal information on to credit reference agencies. These agencies are also bound by the Data Protection Act 1998 and should use and hold your personal information accordingly.
- 16.4 We will not pass on your personal information to any other third parties without first obtaining your express permission.
17. Disclaimers
- 17.1 We make no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our service or services.
- 17.2 No part of this Website is intended to constitute advice and the content of this Website should not be relied upon when making any decisions or taking any action of any kind.
- 17.3 No part of this Website is intended to constitute a contractual offer capable of acceptance.
- 17.4 Whilst we use reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, you are strongly advised to take responsibility for your own internet security, that of your personal details and your computers.
18. Changes to the Facilities and these Terms and Conditions
We reserve the right to change the Website, its content or these Terms and Conditions at any time. You will be bound by any changes to the Terms and Conditions from the first time you use the Website following the changes. If we are required to make any changes to these Terms and Conditions by law, these changes will apply automatically to any orders currently pending in addition to any orders placed by you in the future.
19. Availability of the Website
- 19.1 The Website is provided “as is” and on an “as available” basis. Infection Prevention Services (IPS) uses industry best practices to provide a high uptime, including a fault-tolerant architecture hosted in cloud servers. We give no warranty that the Website or facilities will be free of defects and / or faults and we do not provide any kind of refund for outages. We provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.
- 19.2 We accept no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.
20. Limitation of Liability
- 20.1 To the maximum extent permitted by law, we accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. You should be aware that you use the Website and its content at your own risk.
- 20.2 Nothing in these Terms and Conditions excludes or restricts Infection Prevention Services (IPS) liability for death or personal injury resulting from any negligence or fraud on the part of Infection Prevention Services (IPS).
- 20.3 Nothing in these Terms and Conditions excludes or restricts Infection Prevention Services (IPS) liability for any direct or indirect loss or damage arising out of the incorrect provision of services or out of reliance on incorrect information included on the Website.
- 20.4 In the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these Terms and Conditions and shall not affect the validity and enforceability of the remaining Terms and Conditions. This term shall apply only within jurisdictions where a particular term is illegal.
21. No Waiver
In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.
22. Previous Terms and Conditions
In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.
23. Third Party Rights
Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and Bug Control IPC Resources Limited.
24. Communications
- 24.1 All notices / communications shall be given to us either by post to our premises (see address above) or by email to caoimhe@infectioncontrol.care. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
- 24.2 We may from time to time, if you opt to receive it, send you information about our products and/or services. If you do not wish to receive such information, please click on the ‘Unsubscribe’ link in any email which you receive from us.
25. Law and Jurisdiction
These Terms and Conditions and the relationship between you and Infection Prevention Services (IPS) shall be governed by and construed in accordance with the Law of England and Wales and Infection Prevention Services (IPS) and you agree to submit to the exclusive jurisdiction of [COUNTRY].
Lyndon Forrest
Managing Director | CEO
Lyndon is the Managing Director of Infection Prevention Services (IPS), bringing over 30 years' experience supporting aged care providers across Australia and New Zealand.
With a background spanning outbreak response, compliance, and infection risk management — alongside hands-on experience leading teams, managing multi-site operations, and navigating business turnaround — he understands both the clinical and organisational pressures aged care providers face. Lyndon holds a Master of Commerce (Industrial Relations), and applies that foundation to the people, process, and growth challenges that come with running a complex healthcare services business.
He is passionate about building the systems and capability that make infection prevention sustainable — not just compliant — and about helping organisations grow their confidence alongside their practice.
Lyndon's focus is straightforward: strengthen operations, develop the right people, and drive proactive infection prevention strategies that protect residents, staff, and communities for the long term.
Lyndon is the Managing Director of Infection Prevention Services (IPS), bringing over 30 years' experience supporting aged care providers across Australia and New Zealand.
With a background spanning outbreak response, compliance, and infection risk management — alongside hands-on experience leading teams, managing multi-site operations, and navigating business turnaround — he understands both the clinical and organisational pressures aged care providers face. Lyndon holds a Master of Commerce (Industrial Relations), and applies that foundation to the people, process, and growth challenges that come with running a complex healthcare services business.
He is passionate about building the systems and capability that make infection prevention sustainable — not just compliant — and about helping organisations grow their confidence alongside their practice.
Lyndon's focus is straightforward: strengthen operations, develop the right people, and drive proactive infection prevention strategies that protect residents, staff, and communities for the long term.
Erica Callaghan
Marketing Manager
Erica Callaghan is a dedicated professional with a rich background in agriculture and nutrient management. Growing up on her family's farm in Mid Canterbury, she developed a deep passion for farming. She currently resides on her partner's arable property in South Canterbury.
In 2017, Erica joined the Farm Sustainability team, focusing on nutrient management and environmental stewardship. In February 2024, she became the Manager of Marketing and Sales at Bug Control New Zealand - Infection Prevention Services, where her passion now includes improving infection prevention outcomes.
Outside of work, Erica loves cooking and traveling, often combining her culinary interests with her explorations in Italy and Vietnam. She enjoys entertaining family and friends and remains actively involved in farm activities, especially during harvest season.
Erica Callaghan is a dedicated professional with a rich background in agriculture and nutrient management. Growing up on her family's farm in Mid Canterbury, she developed a deep passion for farming. She currently resides on her partner's arable property in South Canterbury.
In 2017, Erica joined the Farm Sustainability team, focusing on nutrient management and environmental stewardship. In February 2024, she became the Manager of Marketing and Sales at Bug Control New Zealand - Infection Prevention Services, where her passion now includes improving infection prevention outcomes.
Outside of work, Erica loves cooking and traveling, often combining her culinary interests with her explorations in Italy and Vietnam. She enjoys entertaining family and friends and remains actively involved in farm activities, especially during harvest season.
Toni Sherriff
Clinical Nurse Specialist
Toni is a Registered Nurse with extensive experience in Infection Prevention and Control. Her career began as a kitchen hand and caregiver in Aged Care facilities, followed by earning a Bachelor of Nursing.
Toni has significant experience, having worked in Brisbane’s Infectious Diseases ward before returning home to New Zealand, where she continued her career as a Clinical Nurse Specialist in Infection Prevention and Control within Te Whatu Ora (Health NZ).
Toni brings her expertise and dedication to our team, which is instrumental in providing top-tier infection prevention solutions to our clients.
Toni is a Registered Nurse with extensive experience in Infection Prevention and Control. Her career began as a kitchen hand and caregiver in Aged Care facilities, followed by earning a Bachelor of Nursing.
Toni has significant experience, having worked in Brisbane’s Infectious Diseases ward before returning home to New Zealand, where she continued her career as a Clinical Nurse Specialist in Infection Prevention and Control within Te Whatu Ora (Health NZ).
Toni brings her expertise and dedication to our team, which is instrumental in providing top-tier infection prevention solutions to our clients.
Julie Hadfield
Accounts & Payroll
Julie is experienced in Accounts & Payroll Administration & after a long career in both the Financial & Local Government Sectors, is now working with our team. Julie brings her strong time management & organisational skills to our team, which is important to keep the company running in the background to enable the rest of our team to provide top notch service to all of our clients.
Julie is experienced in Accounts & Payroll Administration & after a long career in both the Financial & Local Government Sectors, is now working with our team. Julie brings her strong time management & organisational skills to our team, which is important to keep the company running in the background to enable the rest of our team to provide top notch service to all of our clients.
Andrea Murray
Content Editor
I attended Otago University in NZ and graduated as a Dental Surgeon. After 40 years in the profession, I retired in 2022. Infection prevention knowledge was part of everyday practice, dealing with sterilisation, hand hygiene, and cleaning.
Before retiring, I began doing some editing and proofreading for Bug Control as I am interested in the subject and in the English language. During the COVID-19 lockdown, I attended the ACIPC course "Introduction to Infection Prevention and Control", which increased my interest in the subject. I now work part-time as the Content Editor for the company.
I attended Otago University in NZ and graduated as a Dental Surgeon. After 40 years in the profession, I retired in 2022. Infection prevention knowledge was part of everyday practice, dealing with sterilisation, hand hygiene, and cleaning.
Before retiring, I began doing some editing and proofreading for Bug Control as I am interested in the subject and in the English language. During the COVID-19 lockdown, I attended the ACIPC course "Introduction to Infection Prevention and Control", which increased my interest in the subject. I now work part-time as the Content Editor for the company.
Personally, I lived in the UK for 10 years. My two children were born in Scotland, and now both are living in Europe, one in Amsterdam, Netherlands, and the other in Edinburgh, Scotland. I live close to Fairlie on the South Island of NZ, a beautiful part of the country, and I love being out of the city.
Princess
Customer Support
Princess began her career as a dedicated Customer Service Representative, honing her communication and problem-solving skills. She later transitioned into a Literary Specialist role, where she developed a keen eye for detail. Her journey then led her to a Sales Specialist position, where she excelled in client relations.
Now, as a Customer Support professional in Infection Prevention Services. Princess focuses on ensuring customer satisfaction, building loyalty, and enhancing the overall customer journey.
Princess began her career as a dedicated Customer Service Representative, honing her communication and problem-solving skills. She later transitioned into a Literary Specialist role, where she developed a keen eye for detail. Her journey then led her to a Sales Specialist position, where she excelled in client relations.
Now, as a Customer Support professional in Infection Prevention Services. Princess focuses on ensuring customer satisfaction, building loyalty, and enhancing the overall customer journey.
Dianne Newey
Senior Infection Prevention and Control Consultant
Dianne is a Senior Clinical Consultant at Infection Prevention Services (IPS), bringing over 35 years of nursing experience and a depth of clinical knowledge that most people would need two careers to accumulate.
Having served as Clinical Director at Royal Ryde Rehabilitation Hospital alongside a career spanning the full breadth of clinical practice, Dianne has seen it all — and more importantly, knows exactly what to do about it. She is the person in the room that everyone quietly hopes will speak first.
For more than seven years she has been a cornerstone of the IPS team, providing clinical advice, developing and reviewing policies and procedures, delivering monthly IPC webinars to IP Leads, and conducting environmental audits in aged care facilities across Australia and New Zealand. If infection prevention has a question, Dianne almost certainly has the answer — and she'll deliver it with a laugh that you'll hear from the other end of the corridor.
A true fountain of knowledge, wrapped in the kind of warmth and humour that only three decades of nursing can produce. Customers don't just trust Dianne — they look forward to hearing from her.
Dianne is a Senior Clinical Consultant at Infection Prevention Services (IPS), bringing over 35 years of nursing experience and a depth of clinical knowledge that most people would need two careers to accumulate.
Having served as Clinical Director at Royal Ryde Rehabilitation Hospital alongside a career spanning the full breadth of clinical practice, Dianne has seen it all — and more importantly, knows exactly what to do about it. She is the person in the room that everyone quietly hopes will speak first.
For more than seven years she has been a cornerstone of the IPS team, providing clinical advice, developing and reviewing policies and procedures, delivering monthly IPC webinars to IP Leads, and conducting environmental audits in aged care facilities across Australia and New Zealand. If infection prevention has a question, Dianne almost certainly has the answer — and she'll deliver it with a laugh that you'll hear from the other end of the corridor.
A true fountain of knowledge, wrapped in the kind of warmth and humour that only three decades of nursing can produce. Customers don't just trust Dianne — they look forward to hearing from her.
Caoimhe (Keva) Stewart
Clinical & Business Operations Manager
Caoimhe is the Clinical & Business Operations Manager at Infection Prevention Services (IPS), bringing a clinical background as a Registered Nurse across the UK and Australia — and an almost unsettling ability to make technology do exactly what she wants.
With experience in Occupational Health, Palliative Care, and Community Nursing, she understands the real challenges faced by healthcare teams. What she may lack in stature she more than makes up for in impact — Caoimhe is the kind of person who walks into a problem, sizes it up, and has three solutions before anyone else has finished reading the brief.
Customers love her. Not just because she delivers — though she always does — but because she genuinely cares about the outcome on the other side. She is passionate about creating seamless learning experiences and empowering organisations with the tools, knowledge, and support needed to strengthen infection prevention practices and improve care outcomes.
Small in size. Mighty in results. Completely irreplaceable.
Caoimhe is the Clinical & Business Operations Manager at Infection Prevention Services (IPS), bringing a clinical background as a Registered Nurse across the UK and Australia — and an almost unsettling ability to make technology do exactly what she wants.
With experience in Occupational Health, Palliative Care, and Community Nursing, she understands the real challenges faced by healthcare teams. What she may lack in stature she more than makes up for in impact — Caoimhe is the kind of person who walks into a problem, sizes it up, and has three solutions before anyone else has finished reading the brief.
Customers love her. Not just because she delivers — though she always does — but because she genuinely cares about the outcome on the other side. She is passionate about creating seamless learning experiences and empowering organisations with the tools, knowledge, and support needed to strengthen infection prevention practices and improve care outcomes.
Small in size. Mighty in results. Completely irreplaceable.
Bridgette Mackie
Clinical Nurse Educator
Bridgette is an experienced New Zealand Registered Nurse, qualified Healthcare Auditor, and Healthcare Educator with a strong background in clinical quality, competency assessment, and infection prevention. She has led large-scale OSCE and CAP training programmes for internationally qualified nurses, developed sector-specific educational resources, and coordinated HealthCERT audit preparation in the surgical sector.
Known for her engaging teaching style and genuine passion for supporting learners, Bridgette excels at making complex topics accessible and relevant. She blends operational leadership with a deep commitment to professional development and safe, effective practice.
Bridgette is an experienced New Zealand Registered Nurse, qualified Healthcare Auditor, and Healthcare Educator with a strong background in clinical quality, competency assessment, and infection prevention. She has led large-scale OSCE and CAP training programmes for internationally qualified nurses, developed sector-specific educational resources, and coordinated HealthCERT audit preparation in the surgical sector.
Known for her engaging teaching style and genuine passion for supporting learners, Bridgette excels at making complex topics accessible and relevant. She blends operational leadership with a deep commitment to professional development and safe, effective practice.