Cookie policy
This Cookie Policy explains how Infection Prevention Services (IPS) uses cookies and similar technologies on our websites at ipservices.care and any other domain we operate. IPS is the trading name of Bug Control Pty Ltd in Australia and BCNZ Limited in New Zealand.
This policy works together with our Privacy Policy at https://ipservices.care/privacy
Where you accept or reject cookies on our website, your choice is recorded by our consent management platform and applies across every page you visit on our website until you change it or until the choice expires (after 12 months).
Where you accept or reject cookies on our website, your choice is recorded by our consent management platform and applies across every page you visit on our website until you change it or until the choice expires (after 12 months).
1. What is a cookie?
A cookie is a small text file that a website places on your device when you visit. The file allows the website to remember something about your visit — for example, that you are logged in, or which language you prefer, or that you have already accepted the cookie banner. The website that placed the cookie can read it on later visits. Some cookies are placed by third parties — for example, an analytics provider — whose name appears in the cookie table at clause 6.
Where this policy refers to “cookies”, we include similar technologies that work the same way, including local storage, session storage, pixels (small image tags used for tracking), and software development kits (SDKs) embedded in our website.
2. The four cookie categories we use
Every cookie on our website is in one of four categories. The first category cannot be turned off — without it, the site does not work. The other three are off by default, and turned on only if you opt in.
3. How you manage your cookies
When you first visit our website, our consent banner appears. The banner offers two equal-weight buttons — Accept All and Reject All — and a Manage Cookies link for granular category-by-category control.
You can change your cookie choices at any time by clicking Cookie Preferences in the footer of any page on our website. Your new choices take effect immediately.
You can also control cookies through your browser settings. Most browsers allow you to view, delete, and block cookies, and to be notified when a cookie is set. Browser-level controls apply to all websites, not just ours. If you block essential cookies through your browser, parts of our website may stop working.
If you are using a mobile device, your operating system also offers tracking controls. iOS has an App Tracking Transparency control. Android has a Reset Advertising ID option. These controls do not affect cookies on websites you visit, but they do limit cross-app tracking.
You can change your cookie choices at any time by clicking Cookie Preferences in the footer of any page on our website. Your new choices take effect immediately.
You can also control cookies through your browser settings. Most browsers allow you to view, delete, and block cookies, and to be notified when a cookie is set. Browser-level controls apply to all websites, not just ours. If you block essential cookies through your browser, parts of our website may stop working.
If you are using a mobile device, your operating system also offers tracking controls. iOS has an App Tracking Transparency control. Android has a Reset Advertising ID option. These controls do not affect cookies on websites you visit, but they do limit cross-app tracking.
4. How long cookies last
There are two lifespans for cookies on our website:
• Session cookies expire when you close your browser. They are used for things like keeping you logged in during a single visit.
• Persistent cookies stay on your device for a set period (anywhere from a few minutes to two years) and are read on later visits. Each persistent cookie in the table at clause 6 shows its individual duration.
Where we record your cookie consent, the consent itself is stored for 12 months, after which we ask you again. Your choices can also be changed earlier by you at any time.
5. What Cookies Does Our Site Use?
There are two lifespans for cookies on our website:
• Session cookies expire when you close your browser. They are used for things like keeping you logged in during a single visit.
• Persistent cookies stay on your device for a set period (anywhere from a few minutes to two years) and are read on later visits. Each persistent cookie in the table at clause 6 shows its individual duration.
Where we record your cookie consent, the consent itself is stored for 12 months, after which we ask you again. Your choices can also be changed earlier by you at any time.
- 5.1 Essential cookies
| Cookie name | Purpose | Duration | Provider |
| wp-settings-{id} / PHPSESSID / wordpress_logged_in_* | WordPress session and authentication. Keeps you logged in and remembers your administrator preferences. | Session to 1 year | IPS (first-party) |
| cmplz_consent_status / CookieConsent | Records your cookie consent choices. | Session to 1 year | [CMP — confirm] |
| XSRF-TOKEN / csrf_token | Prevents cross-site request forgery on forms. | Session | IPS (first-party) |
| XSRF-TOKEN / csrf_token | Bot detection on our content delivery network. | 30 min to 1 day | Cloudflare |
- 5.2 Functional cookies
| Cookie name | Purpose | Duration | Provider |
| ipservices_lang / language | Remembers your language preference (English / Te reo Māori where offered). | 12 months | IPS (first-party) |
| ipservices_region | Remembers your language preference (English / Te reo Māori where offered). | 12 months | IPS (first-party) |
- 5.3 Analytics cookies
| Cookie name | Purpose | Duration | Provider |
| _ga / _ga_* | Google Analytics. Distinguishes unique visitors and sessions; supports aggregate reporting on site usage. Configured with IP anonymisation. | 2 years | Google LLC |
| _gid | Google Analytics. Distinguishes users within a 24-hour window. | 24 hours | When you close your browser |
| mp_* | Mixpanel product analytics — measures feature use across the site. Confirm if in use. | 1 year | Mixpanel |
- 5.4 Analytics cookies
| Cookie name | Purpose | Duration | Provider |
| _fbp / _fbc | Facebook pixel. Measures the effectiveness of IPS adverts on Facebook and Instagram, and supports retargeting. | 90 days | Meta Platforms, Inc. |
| li_sugr / bcookie / bscookie / lidc / UserMatchHistory | LinkedIn Insight Tag. Measures the effectiveness of IPS adverts and content on LinkedIn. | Up to 2 years | LinkedIn Corporation |
| _gcl_* / IDE / ANID | Google Ads conversion measurement and retargeting. | Up to 2 years | Google LLC |
- 5.5 Third-party embedded content
Where we embed third-party content — for example, a YouTube video, a Vimeo video, a LinkedIn post, or a LearnWorlds course preview — the third party may place its own cookies when the embedded content is loaded. We do not control these cookies. The third party’s own cookie practices are governed by its policy. Where you have rejected marketing cookies, we use the most privacy-protective embed option that the third party offers (for example, YouTube’s privacy-enhanced mode).
6. Cross-border data flows
Some of the third parties named in the cookie table are based outside Australia and New Zealand. Google, Meta, LinkedIn, and Mixpanel process information in the United States and other jurisdictions. Our Privacy Policy at clause 9 lists every overseas processor with the contractual basis we rely on. Where you reject marketing or analytics cookies, the corresponding third party does not receive your information from our site.
7. Children
Our website is not intended for children under 16. We do not knowingly collect cookie data from children. The consent banner is designed to be answered by an adult.
8. Changes to this Cookie Policy
We may update this Cookie Policy from time to time, including when our consent management platform scanner identifies a new cookie. The “Last updated” date at the top of the page indicates when the most recent change was made. Where the change is material — for example, the addition of a new tracking technology — we will also flag the change on our home page and re-prompt for consent.
9. Contact
If you have a question about this Cookie Policy or about how we use cookies, please contact our Privacy Officer:
• Australia: support@infectioncontrol.care
• New Zealand: support@infectioncontrol.care
Lyndon Forrest
Managing Director | CEO
Lyndon is the Managing Director of Infection Prevention Services (IPS), bringing over 30 years' experience supporting aged care providers across Australia and New Zealand.
With a background spanning outbreak response, compliance, and infection risk management — alongside hands-on experience leading teams, managing multi-site operations, and navigating business turnaround — he understands both the clinical and organisational pressures aged care providers face. Lyndon holds a Master of Commerce (Industrial Relations), and applies that foundation to the people, process, and growth challenges that come with running a complex healthcare services business.
He is passionate about building the systems and capability that make infection prevention sustainable — not just compliant — and about helping organisations grow their confidence alongside their practice.
Lyndon's focus is straightforward: strengthen operations, develop the right people, and drive proactive infection prevention strategies that protect residents, staff, and communities for the long term.
Lyndon is the Managing Director of Infection Prevention Services (IPS), bringing over 30 years' experience supporting aged care providers across Australia and New Zealand.
With a background spanning outbreak response, compliance, and infection risk management — alongside hands-on experience leading teams, managing multi-site operations, and navigating business turnaround — he understands both the clinical and organisational pressures aged care providers face. Lyndon holds a Master of Commerce (Industrial Relations), and applies that foundation to the people, process, and growth challenges that come with running a complex healthcare services business.
He is passionate about building the systems and capability that make infection prevention sustainable — not just compliant — and about helping organisations grow their confidence alongside their practice.
Lyndon's focus is straightforward: strengthen operations, develop the right people, and drive proactive infection prevention strategies that protect residents, staff, and communities for the long term.
Erica Callaghan
Marketing Manager
Erica Callaghan is a dedicated professional with a rich background in agriculture and nutrient management. Growing up on her family's farm in Mid Canterbury, she developed a deep passion for farming. She currently resides on her partner's arable property in South Canterbury.
In 2017, Erica joined the Farm Sustainability team, focusing on nutrient management and environmental stewardship. In February 2024, she became the Manager of Marketing and Sales at Bug Control New Zealand - Infection Prevention Services, where her passion now includes improving infection prevention outcomes.
Outside of work, Erica loves cooking and traveling, often combining her culinary interests with her explorations in Italy and Vietnam. She enjoys entertaining family and friends and remains actively involved in farm activities, especially during harvest season.
Erica Callaghan is a dedicated professional with a rich background in agriculture and nutrient management. Growing up on her family's farm in Mid Canterbury, she developed a deep passion for farming. She currently resides on her partner's arable property in South Canterbury.
In 2017, Erica joined the Farm Sustainability team, focusing on nutrient management and environmental stewardship. In February 2024, she became the Manager of Marketing and Sales at Bug Control New Zealand - Infection Prevention Services, where her passion now includes improving infection prevention outcomes.
Outside of work, Erica loves cooking and traveling, often combining her culinary interests with her explorations in Italy and Vietnam. She enjoys entertaining family and friends and remains actively involved in farm activities, especially during harvest season.
Toni Sherriff
Clinical Nurse Specialist
Toni is a Registered Nurse with extensive experience in Infection Prevention and Control. Her career began as a kitchen hand and caregiver in Aged Care facilities, followed by earning a Bachelor of Nursing.
Toni has significant experience, having worked in Brisbane’s Infectious Diseases ward before returning home to New Zealand, where she continued her career as a Clinical Nurse Specialist in Infection Prevention and Control within Te Whatu Ora (Health NZ).
Toni brings her expertise and dedication to our team, which is instrumental in providing top-tier infection prevention solutions to our clients.
Toni is a Registered Nurse with extensive experience in Infection Prevention and Control. Her career began as a kitchen hand and caregiver in Aged Care facilities, followed by earning a Bachelor of Nursing.
Toni has significant experience, having worked in Brisbane’s Infectious Diseases ward before returning home to New Zealand, where she continued her career as a Clinical Nurse Specialist in Infection Prevention and Control within Te Whatu Ora (Health NZ).
Toni brings her expertise and dedication to our team, which is instrumental in providing top-tier infection prevention solutions to our clients.
Julie Hadfield
Accounts & Payroll
Julie is experienced in Accounts & Payroll Administration & after a long career in both the Financial & Local Government Sectors, is now working with our team. Julie brings her strong time management & organisational skills to our team, which is important to keep the company running in the background to enable the rest of our team to provide top notch service to all of our clients.
Julie is experienced in Accounts & Payroll Administration & after a long career in both the Financial & Local Government Sectors, is now working with our team. Julie brings her strong time management & organisational skills to our team, which is important to keep the company running in the background to enable the rest of our team to provide top notch service to all of our clients.
Andrea Murray
Content Editor
I attended Otago University in NZ and graduated as a Dental Surgeon. After 40 years in the profession, I retired in 2022. Infection prevention knowledge was part of everyday practice, dealing with sterilisation, hand hygiene, and cleaning.
Before retiring, I began doing some editing and proofreading for Bug Control as I am interested in the subject and in the English language. During the COVID-19 lockdown, I attended the ACIPC course "Introduction to Infection Prevention and Control", which increased my interest in the subject. I now work part-time as the Content Editor for the company.
I attended Otago University in NZ and graduated as a Dental Surgeon. After 40 years in the profession, I retired in 2022. Infection prevention knowledge was part of everyday practice, dealing with sterilisation, hand hygiene, and cleaning.
Before retiring, I began doing some editing and proofreading for Bug Control as I am interested in the subject and in the English language. During the COVID-19 lockdown, I attended the ACIPC course "Introduction to Infection Prevention and Control", which increased my interest in the subject. I now work part-time as the Content Editor for the company.
Personally, I lived in the UK for 10 years. My two children were born in Scotland, and now both are living in Europe, one in Amsterdam, Netherlands, and the other in Edinburgh, Scotland. I live close to Fairlie on the South Island of NZ, a beautiful part of the country, and I love being out of the city.
Princess
Customer Support
Princess began her career as a dedicated Customer Service Representative, honing her communication and problem-solving skills. She later transitioned into a Literary Specialist role, where she developed a keen eye for detail. Her journey then led her to a Sales Specialist position, where she excelled in client relations.
Now, as a Customer Support professional in Infection Prevention Services. Princess focuses on ensuring customer satisfaction, building loyalty, and enhancing the overall customer journey.
Princess began her career as a dedicated Customer Service Representative, honing her communication and problem-solving skills. She later transitioned into a Literary Specialist role, where she developed a keen eye for detail. Her journey then led her to a Sales Specialist position, where she excelled in client relations.
Now, as a Customer Support professional in Infection Prevention Services. Princess focuses on ensuring customer satisfaction, building loyalty, and enhancing the overall customer journey.
Dianne Newey
Senior Infection Prevention and Control Consultant
Dianne is a Senior Clinical Consultant at Infection Prevention Services (IPS), bringing over 35 years of nursing experience and a depth of clinical knowledge that most people would need two careers to accumulate.
Having served as Clinical Director at Royal Ryde Rehabilitation Hospital alongside a career spanning the full breadth of clinical practice, Dianne has seen it all — and more importantly, knows exactly what to do about it. She is the person in the room that everyone quietly hopes will speak first.
For more than seven years she has been a cornerstone of the IPS team, providing clinical advice, developing and reviewing policies and procedures, delivering monthly IPC webinars to IP Leads, and conducting environmental audits in aged care facilities across Australia and New Zealand. If infection prevention has a question, Dianne almost certainly has the answer — and she'll deliver it with a laugh that you'll hear from the other end of the corridor.
A true fountain of knowledge, wrapped in the kind of warmth and humour that only three decades of nursing can produce. Customers don't just trust Dianne — they look forward to hearing from her.
Dianne is a Senior Clinical Consultant at Infection Prevention Services (IPS), bringing over 35 years of nursing experience and a depth of clinical knowledge that most people would need two careers to accumulate.
Having served as Clinical Director at Royal Ryde Rehabilitation Hospital alongside a career spanning the full breadth of clinical practice, Dianne has seen it all — and more importantly, knows exactly what to do about it. She is the person in the room that everyone quietly hopes will speak first.
For more than seven years she has been a cornerstone of the IPS team, providing clinical advice, developing and reviewing policies and procedures, delivering monthly IPC webinars to IP Leads, and conducting environmental audits in aged care facilities across Australia and New Zealand. If infection prevention has a question, Dianne almost certainly has the answer — and she'll deliver it with a laugh that you'll hear from the other end of the corridor.
A true fountain of knowledge, wrapped in the kind of warmth and humour that only three decades of nursing can produce. Customers don't just trust Dianne — they look forward to hearing from her.
Caoimhe (Keva) Stewart
Clinical & Business Operations Manager
Caoimhe is the Clinical & Business Operations Manager at Infection Prevention Services (IPS), bringing a clinical background as a Registered Nurse across the UK and Australia — and an almost unsettling ability to make technology do exactly what she wants.
With experience in Occupational Health, Palliative Care, and Community Nursing, she understands the real challenges faced by healthcare teams. What she may lack in stature she more than makes up for in impact — Caoimhe is the kind of person who walks into a problem, sizes it up, and has three solutions before anyone else has finished reading the brief.
Customers love her. Not just because she delivers — though she always does — but because she genuinely cares about the outcome on the other side. She is passionate about creating seamless learning experiences and empowering organisations with the tools, knowledge, and support needed to strengthen infection prevention practices and improve care outcomes.
Small in size. Mighty in results. Completely irreplaceable.
Caoimhe is the Clinical & Business Operations Manager at Infection Prevention Services (IPS), bringing a clinical background as a Registered Nurse across the UK and Australia — and an almost unsettling ability to make technology do exactly what she wants.
With experience in Occupational Health, Palliative Care, and Community Nursing, she understands the real challenges faced by healthcare teams. What she may lack in stature she more than makes up for in impact — Caoimhe is the kind of person who walks into a problem, sizes it up, and has three solutions before anyone else has finished reading the brief.
Customers love her. Not just because she delivers — though she always does — but because she genuinely cares about the outcome on the other side. She is passionate about creating seamless learning experiences and empowering organisations with the tools, knowledge, and support needed to strengthen infection prevention practices and improve care outcomes.
Small in size. Mighty in results. Completely irreplaceable.
Bridgette Mackie
Clinical Nurse Educator
Bridgette is an experienced New Zealand Registered Nurse, qualified Healthcare Auditor, and Healthcare Educator with a strong background in clinical quality, competency assessment, and infection prevention. She has led large-scale OSCE and CAP training programmes for internationally qualified nurses, developed sector-specific educational resources, and coordinated HealthCERT audit preparation in the surgical sector.
Known for her engaging teaching style and genuine passion for supporting learners, Bridgette excels at making complex topics accessible and relevant. She blends operational leadership with a deep commitment to professional development and safe, effective practice.
Bridgette is an experienced New Zealand Registered Nurse, qualified Healthcare Auditor, and Healthcare Educator with a strong background in clinical quality, competency assessment, and infection prevention. She has led large-scale OSCE and CAP training programmes for internationally qualified nurses, developed sector-specific educational resources, and coordinated HealthCERT audit preparation in the surgical sector.
Known for her engaging teaching style and genuine passion for supporting learners, Bridgette excels at making complex topics accessible and relevant. She blends operational leadership with a deep commitment to professional development and safe, effective practice.
