Your cleaning program — documented, defensible, and audit-ready.
The IPS Environmental Cleaning Operations Manual is a site-specific operations manual — not a generic SOP pack. Hard copy with section dividers, searchable PDFs for your team, and your first review included.
POL-ENV-001 · Australian Edition · Mapped to Strengthened Aged Care Quality Standards
Tabbed section dividers for the floor · Searchable PDF set for audits and staff devices
Cleaning SOPs are not a cleaning program.
Assessors and quality teams look for governance, audit cadence, training evidence, and contractor accountability — not just task cards on a wall.
Standards-aligned
Mapped to Strengthened Standard 4 (Environment) and Standard 5 (Clinical Care) — plus NSW PD2023_018 and the ACSQHC IPC Guide.
Two-tier design
Managers get governance and audit frameworks. Cleaners get task-level SOPs. Everyone has the right level of detail.
Evidence-ready
13 appendices — audit tools, training logs, outbreak checklists, product registers — the documentation surveyors expect to see.
What's included at $3,000
One complete, site-specific manual package for your facility. First review included; future reviews $500.
- ✓ 1 × hard copy manualA4, double-sided print with tabbed section dividers by major section — built for the cleaning office and leadership team.
- ✓ Full searchable PDF setMaster manual, appendices A–M, and implementation documents — for staff devices, contractors, and audit files.
- ✓ First review includedOne IPS review round against your facility inputs — products, functional areas, and key contacts.
- ✓ Implementation packReview checklist, 8-week training rollout plan, and contractor briefing pack.
- ✓ Site customisationFacility name on title page; scaffolds for your product register and functional area register.
- ✓ July: logo on coverYour facility logo on the cover at no charge for orders confirmed by 31 July 2026.
Hard copy + searchable PDFs + first review included.
Order nowFuture reviews: $500 each — regulatory updates, post-outbreak refresh, audit findings, or annual review.
Two tiers. One integrated program.
Operations Manual
For IPC Leads, facility managers, cleaning supervisors, and contractor managers.
- Governance and accountability
- Risk framework and audit program
- Training and competency requirements
- Incident management and escalation
Task SOP Workbook
For cleaners and supervisors — CEC Modules 1–8 with aged-care overlays.
- Routine, terminal, and outbreak cleaning
- Spill response and transmission-based precautions
- Home care context where applicable
- Linked to field appendices A–M
13 appendices your audit file needs
Schedules, checklists, and sign-off forms — ready to complete for your site.
Plus appendices C, F, J, K, and L — SOP flowcharts, risk assessment, equipment log, and sign-off forms.
Built for how aged care is regulated today
40 requirements cross-walked to national and state sources. Evidence-led — we cite standards; we do not promise accreditation outcomes.
Federal aged care
- Aged Care Act 2024 and Aged Care Rules 2025
- Strengthened Aged Care Quality Standards (from 1 Nov 2025)
- Standard 4 — The Environment (IPC)
- Standard 5 — Clinical Care (IPC & AMS)
- ACSQHC Aged Care IPC Guide (August 2024)
Clinical & state references
- Australian IPC Guidelines (ACSQHC living document)
- NSW Health PD2023_018 — Cleaning of Healthcare Facilities
- CEC environmental cleaning modules (incorporated by reference)
- Contractor management and SLAs (Section 2.4)
How it works
Order
Complete checkout. Tell us your facility name, bed count, and cleaning model.
Assets
Send your logo (July offer), product list, and functional areas.
Review
IPS completes your first review round — included in the package.
Deliver
Hard copy shipped; searchable PDF set delivered securely.
Roll out
Follow the 8-week training plan. Pair with the HUB for staff modules.
Frequently asked
We already have cleaning SOPs. Do we need this?
Task cards are not a program manual. This document covers governance, audit cadence, escalation, training evidence, and contractor accountability — what quality assessors look for beyond the cleaner's checklist.
We use contracted cleaners. Does it still apply?
Yes. Section 2.4 and the contractor briefing pack are written for contracted models. You remain accountable; the manual helps you document and verify expectations.
What does the first review include?
One IPS review round against your facility inputs — products, functional areas, and key contacts — before final delivery. Future reviews (regulatory change, post-outbreak, audit findings) are $500 each.
We subscribe to the HUB. How does this fit?
The HUB trains your staff. The manual is your facility's documented system of record — the written program you hold up at survey and in quality governance.
Is there a New Zealand edition?
This is the Australian Edition (v2.0). A NZ edition is planned as a separate document after AU validation.
What happens after 31 July?
The manual remains $3,000 with the same inclusions. The July logo-on-cover offer ends 31 July 2026 for orders confirmed with logo file by that date.
Ready to document your cleaning program?
Order the IPS Environmental Cleaning Operations Manual — hard copy, searchable PDFs, and first review included. July orders: your logo on the cover at no charge.
Order now — $3,000 AUDQuestions? Email info@ipservices.care · Terms apply · © 2026 Infection Prevention Services
Lyndon Forrest
Lyndon is the Managing Director of Infection Prevention Services (IPS), bringing over 30 years' experience supporting aged care providers across Australia and New Zealand.
With a background spanning outbreak response, compliance, and infection risk management — alongside hands-on experience leading teams, managing multi-site operations, and navigating business turnaround — he understands both the clinical and organisational pressures aged care providers face. Lyndon holds a Master of Commerce (Industrial Relations), and applies that foundation to the people, process, and growth challenges that come with running a complex healthcare services business.
He is passionate about building the systems and capability that make infection prevention sustainable — not just compliant — and about helping organisations grow their confidence alongside their practice.
Lyndon's focus is straightforward: strengthen operations, develop the right people, and drive proactive infection prevention strategies that protect residents, staff, and communities for the long term.
Erica Callaghan
Erica Callaghan is a dedicated professional with a rich background in agriculture and nutrient management. Growing up on her family's farm in Mid Canterbury, she developed a deep passion for farming. She currently resides on her partner's arable property in South Canterbury.
In 2017, Erica joined the Farm Sustainability team, focusing on nutrient management and environmental stewardship. In February 2024, she became the Manager of Marketing and Sales at Bug Control New Zealand - Infection Prevention Services, where her passion now includes improving infection prevention outcomes.
Outside of work, Erica loves cooking and traveling, often combining her culinary interests with her explorations in Italy and Vietnam. She enjoys entertaining family and friends and remains actively involved in farm activities, especially during harvest season.
Toni Sherriff
Toni is a Registered Nurse with extensive experience in Infection Prevention and Control. Her career began as a kitchen hand and caregiver in Aged Care facilities, followed by earning a Bachelor of Nursing.
Toni has significant experience, having worked in Brisbane’s Infectious Diseases ward before returning home to New Zealand, where she continued her career as a Clinical Nurse Specialist in Infection Prevention and Control within Te Whatu Ora (Health NZ).
Toni brings her expertise and dedication to our team, which is instrumental in providing top-tier infection prevention solutions to our clients.
Julie Hadfield
Julie is experienced in Accounts & Payroll Administration & after a long career in both the Financial & Local Government Sectors, is now working with our team. Julie brings her strong time management & organisational skills to our team, which is important to keep the company running in the background to enable the rest of our team to provide top notch service to all of our clients.
Andrea Murray
I attended Otago University in NZ and graduated as a Dental Surgeon. After 40 years in the profession, I retired in 2022. Infection prevention knowledge was part of everyday practice, dealing with sterilisation, hand hygiene, and cleaning.
Before retiring, I began doing some editing and proofreading for Bug Control as I am interested in the subject and in the English language. During the COVID-19 lockdown, I attended the ACIPC course "Introduction to Infection Prevention and Control", which increased my interest in the subject. I now work part-time as the Content Editor for the company.
Princess
Princess began her career as a dedicated Customer Service Representative, honing her communication and problem-solving skills. She later transitioned into a Literary Specialist role, where she developed a keen eye for detail. Her journey then led her to a Sales Specialist position, where she excelled in client relations.
Now, as a Customer Support professional in Infection Prevention Services. Princess focuses on ensuring customer satisfaction, building loyalty, and enhancing the overall customer journey.
Dianne Newey
Dianne is a Senior Clinical Consultant at Infection Prevention Services (IPS), bringing over 35 years of nursing experience and a depth of clinical knowledge that most people would need two careers to accumulate.
Having served as Clinical Director at Royal Ryde Rehabilitation Hospital alongside a career spanning the full breadth of clinical practice, Dianne has seen it all — and more importantly, knows exactly what to do about it. She is the person in the room that everyone quietly hopes will speak first.
For more than seven years she has been a cornerstone of the IPS team, providing clinical advice, developing and reviewing policies and procedures, delivering monthly IPC webinars to IP Leads, and conducting environmental audits in aged care facilities across Australia and New Zealand. If infection prevention has a question, Dianne almost certainly has the answer — and she'll deliver it with a laugh that you'll hear from the other end of the corridor.
A true fountain of knowledge, wrapped in the kind of warmth and humour that only three decades of nursing can produce. Customers don't just trust Dianne — they look forward to hearing from her.
Caoimhe (Keva) Stewart
Caoimhe is the Clinical & Business Operations Manager at Infection Prevention Services (IPS), bringing a clinical background as a Registered Nurse across the UK and Australia — and an almost unsettling ability to make technology do exactly what she wants.
With experience in Occupational Health, Palliative Care, and Community Nursing, she understands the real challenges faced by healthcare teams. What she may lack in stature she more than makes up for in impact — Caoimhe is the kind of person who walks into a problem, sizes it up, and has three solutions before anyone else has finished reading the brief.
Customers love her. Not just because she delivers — though she always does — but because she genuinely cares about the outcome on the other side. She is passionate about creating seamless learning experiences and empowering organisations with the tools, knowledge, and support needed to strengthen infection prevention practices and improve care outcomes.
Small in size. Mighty in results. Completely irreplaceable.
Bridgette Mackie
Bridgette is an experienced New Zealand Registered Nurse, qualified Healthcare Auditor, and Healthcare Educator with a strong background in clinical quality, competency assessment, and infection prevention. She has led large-scale OSCE and CAP training programmes for internationally qualified nurses, developed sector-specific educational resources, and coordinated HealthCERT audit preparation in the surgical sector.
Known for her engaging teaching style and genuine passion for supporting learners, Bridgette excels at making complex topics accessible and relevant. She blends operational leadership with a deep commitment to professional development and safe, effective practice.
