Lead your staff and residents to a healthier future
Tailored guides, checklists, and templates for every role. Find what you need in minutes — not hours.
Choose Your Role
Select your role to see guides and tools tailored specifically to your day-to-day work.
IPC Lead
Surveillance, audits, systems
Carer / HCA
Daily care & hygiene
Clinical RN / EN
Assessment & escalation
Manager
Oversight & governance
Kitchen Team
Food safety & hygiene
Cleaning Team
Disinfection & SOPs
Admin
Documentation & records
Maintenance
Environment & facilities
Browse by Topic
Jump straight to the area you need help with.
Featured Guides
Practical, step-by-step resources you can use today.
How to Calculate and Interpret Infection Rates
A step-by-step walkthrough for IPC Leads to calculate, track, and present infection rates with confidence.
How to Perform Hand Hygiene Correctly in Daily Care
Visual checklist for carers covering the 5 moments, technique, and common mistakes to avoid.
How to Prepare for an IPC Audit with Confidence
60-minute preparation checklist to get your documentation, evidence, and team ready for audit day.
How to Clean an Isolation Room Correctly
Step-by-step cleaning protocol with PPE guidance, product selection, and audit-ready documentation tips.
How to Assess Whether Antibiotics Are Clinically Indicated
Clinical decision-support framework for RNs/ENs to evaluate antibiotic necessity in aged care residents.
How to Manage Visitor Screening During an Outbreak
Practical screening protocol with signage templates, FAQ scripts, and escalation pathways for admin staff.
DIY Tools & Templates
Download and use immediately — no login required.
Download Checklists
Printable audit checklists, cleaning logs, and compliance trackers ready for your facility.
Browse Checklists →Interactive Tools
Infection rate calculators, risk assessment walkthroughs, and self-assessment scorecards.
Explore Tools →Print Posters & Handouts
Visual reminders for hand hygiene, PPE, and outbreak response to display in your facility.
View Posters →Choose Your Level
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Clarity & Quick Wins
Feel capable and confident with practical starting points.
- Step-by-step how-to guides
- Simple templates & checklists
- Short explainer resources
- Printable one-pagers
Systems & Confidence
Feel organised, structured, and ready for anything.
- Editable template bundles
- Deep-dive audit packs
- Surveillance dashboards
- Mini courses & video guides
Support & Transformation
Feel supported, audit-proof, and leading with confidence.
- Live workshops & intensives
- Train-the-trainer programs
- 1:1 consultancy sessions
- Full IPC system implementation
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Lyndon Forrest
Lyndon is the Managing Director of Infection Prevention Services (IPS), bringing over 30 years' experience supporting aged care providers across Australia and New Zealand.
With a background spanning outbreak response, compliance, and infection risk management — alongside hands-on experience leading teams, managing multi-site operations, and navigating business turnaround — he understands both the clinical and organisational pressures aged care providers face. Lyndon holds a Master of Commerce (Industrial Relations), and applies that foundation to the people, process, and growth challenges that come with running a complex healthcare services business.
He is passionate about building the systems and capability that make infection prevention sustainable — not just compliant — and about helping organisations grow their confidence alongside their practice.
Lyndon's focus is straightforward: strengthen operations, develop the right people, and drive proactive infection prevention strategies that protect residents, staff, and communities for the long term.
Erica Callaghan
Erica Callaghan is a dedicated professional with a rich background in agriculture and nutrient management. Growing up on her family's farm in Mid Canterbury, she developed a deep passion for farming. She currently resides on her partner's arable property in South Canterbury.
In 2017, Erica joined the Farm Sustainability team, focusing on nutrient management and environmental stewardship. In February 2024, she became the Manager of Marketing and Sales at Bug Control New Zealand - Infection Prevention Services, where her passion now includes improving infection prevention outcomes.
Outside of work, Erica loves cooking and traveling, often combining her culinary interests with her explorations in Italy and Vietnam. She enjoys entertaining family and friends and remains actively involved in farm activities, especially during harvest season.
Toni Sherriff
Toni is a Registered Nurse with extensive experience in Infection Prevention and Control. Her career began as a kitchen hand and caregiver in Aged Care facilities, followed by earning a Bachelor of Nursing.
Toni has significant experience, having worked in Brisbane’s Infectious Diseases ward before returning home to New Zealand, where she continued her career as a Clinical Nurse Specialist in Infection Prevention and Control within Te Whatu Ora (Health NZ).
Toni brings her expertise and dedication to our team, which is instrumental in providing top-tier infection prevention solutions to our clients.
Julie Hadfield
Julie is experienced in Accounts & Payroll Administration & after a long career in both the Financial & Local Government Sectors, is now working with our team. Julie brings her strong time management & organisational skills to our team, which is important to keep the company running in the background to enable the rest of our team to provide top notch service to all of our clients.
Andrea Murray
I attended Otago University in NZ and graduated as a Dental Surgeon. After 40 years in the profession, I retired in 2022. Infection prevention knowledge was part of everyday practice, dealing with sterilisation, hand hygiene, and cleaning.
Before retiring, I began doing some editing and proofreading for Bug Control as I am interested in the subject and in the English language. During the COVID-19 lockdown, I attended the ACIPC course "Introduction to Infection Prevention and Control", which increased my interest in the subject. I now work part-time as the Content Editor for the company.
Princess
Princess began her career as a dedicated Customer Service Representative, honing her communication and problem-solving skills. She later transitioned into a Literary Specialist role, where she developed a keen eye for detail. Her journey then led her to a Sales Specialist position, where she excelled in client relations.
Now, as a Customer Support professional in Infection Prevention Services. Princess focuses on ensuring customer satisfaction, building loyalty, and enhancing the overall customer journey.
Dianne Newey
Dianne is a Senior Clinical Consultant at Infection Prevention Services (IPS), bringing over 35 years of nursing experience and a depth of clinical knowledge that most people would need two careers to accumulate.
Having served as Clinical Director at Royal Ryde Rehabilitation Hospital alongside a career spanning the full breadth of clinical practice, Dianne has seen it all — and more importantly, knows exactly what to do about it. She is the person in the room that everyone quietly hopes will speak first.
For more than seven years she has been a cornerstone of the IPS team, providing clinical advice, developing and reviewing policies and procedures, delivering monthly IPC webinars to IP Leads, and conducting environmental audits in aged care facilities across Australia and New Zealand. If infection prevention has a question, Dianne almost certainly has the answer — and she'll deliver it with a laugh that you'll hear from the other end of the corridor.
A true fountain of knowledge, wrapped in the kind of warmth and humour that only three decades of nursing can produce. Customers don't just trust Dianne — they look forward to hearing from her.
Caoimhe (Keva) Stewart
Caoimhe is the Clinical & Business Operations Manager at Infection Prevention Services (IPS), bringing a clinical background as a Registered Nurse across the UK and Australia — and an almost unsettling ability to make technology do exactly what she wants.
With experience in Occupational Health, Palliative Care, and Community Nursing, she understands the real challenges faced by healthcare teams. What she may lack in stature she more than makes up for in impact — Caoimhe is the kind of person who walks into a problem, sizes it up, and has three solutions before anyone else has finished reading the brief.
Customers love her. Not just because she delivers — though she always does — but because she genuinely cares about the outcome on the other side. She is passionate about creating seamless learning experiences and empowering organisations with the tools, knowledge, and support needed to strengthen infection prevention practices and improve care outcomes.
Small in size. Mighty in results. Completely irreplaceable.
Bridgette Mackie
Bridgette is an experienced New Zealand Registered Nurse, qualified Healthcare Auditor, and Healthcare Educator with a strong background in clinical quality, competency assessment, and infection prevention. She has led large-scale OSCE and CAP training programmes for internationally qualified nurses, developed sector-specific educational resources, and coordinated HealthCERT audit preparation in the surgical sector.
Known for her engaging teaching style and genuine passion for supporting learners, Bridgette excels at making complex topics accessible and relevant. She blends operational leadership with a deep commitment to professional development and safe, effective practice.

